Mashup Design is not working

[BM_9774769]

Hello @arunrajput,did you got it resolved? i am also facing the same issue, 

When I click on the Design tab in Mashup page it keeps loading.

kindly  help me to resolve the issue.

Fyi.

using free 30 days trial version .

[odukiya]

Hello @BM_9774769 

Can you please refer following article for your issue

https://www.ptc.com/en/support/article/CS318142

Let me know if it does not resolve your issue.

Thanks

OmDukiya

[BM_9774769]

Hi @odukiya 

Thanks for the reply,

I could not see any  "TOM CAT" details here in the composer, i am accessing the TWX composer in browser only (I tried in chrome, IE, firebox, MS Edge everywhere this Mashup is not working fine)

Kindly help me to continue the study.

FYI.

System configuration is absolutely fine

Not installed TWX locally, accessing only on browser.

Using 30 days free trial.

Thnaks

Balan M

[anarwal]

Hi @BM_9774769 Check your system resource consumption as well like cpu ,ram and heap . If all are good try restarting tomcat . If issue still presist try duplicating mashup and  then open

[BM_9774769]

Hello @anarwal 

Thanks for the reply.

I have not installed locally, using the TWX in browser and my system configuration are ok.

[slangley]

Hi @BM_9774769.

Please send me a private message with the url of your instance so I can follow up with the team that supports those instances.

Regards.

--Sharon

[slangley]

Hi @BM_9774769.

Are you still having issues with your instance?  I was advised by the team that supports the trials that they restarted your instance earlier today. 

Regards.

--Sharon