New Required Timezone setting in already installed ThingWorx 9.0

[PravinDriven]

Hi All,

PTC has rolled CS331340 this new article which talks about new time zone settings, but its about new Thingworx 9 installation.

Does anyone have idea how to achieve the same if one has already installed TW9?

Thanks,

Pravin

[smainente]

Hi Pavin,

Can you please send more information about the context  ?

1. New installation / in-place update ?

2. Manual or Installer based ?

3. What is the Persistence Provider (DB) ?

4. What is the of the ThingWorx platform OS timezone ?

Thanks.

[PravinDriven]

Hi ,

Please find details inline.

1. New installation / in-place update -> Already installed TW 9.0.1

2. Manual or Installer based ?-> Installer

3. What is the Persistence Provider (DB) ? -> postgres for one environment & mssql for other

4. What is the of the ThingWorx platform OS timezone ?->

Thanks & Appreciate,

Pravin

[smainente]

1. Did you update from 8.x to 9.0.1, or is it a fresh new 9.0.1 installation ?

2. The timezones below are the one of the ThingWorx platform server correct (not the DB) ?

Thanks

[PravinDriven]

1. Did you update from 8.x to 9.0.1, or is it a fresh new 9.0.1 installation ? -> true its fresh installation

2. The timezones below are the one of the ThingWorx platform server correct (not the DB) ?-> yes timezones are of TW server and not DB.

[smainente]

Thanks.

So on the server that is currently using UTC, you can add -Duser.timezone=UTC on the Tomcat JVM (similar to CS306401) - to ensure that any change of the OS timezone does not affect Tomcat/Thingworx.

On the server that is using Pacific Time, you cannot change the Tomcat JVM TZ. This will shift your data.

Have you already ingested data (Data Table, Stream, Value Stream) ? R&D is currently working on a migration script (would it be  possible to open a support case) ?

[PravinDriven]

Yes on both the servers there are persisted objects.

yes can open a support case.

Thanks a lot  for the Information.