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Open a Support Case

magrawal
2-Explorer
2-Explorer
‎Nov 21, 2016 09:41 AM
‎Nov 21, 2016 09:41 AM

Open a Support Case

Hello Everyone,

Is there a way to open a support case in Thingworx?

Thanks for help.

Regards,

Meenaskhi

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ttielebein
14-Alexandrite
14-Alexandrite
(To:magrawal)
‎Nov 21, 2016 04:14 PM
‎Nov 21, 2016 04:14 PM

  1. Go to https://support.ptc.com/appserver/cs/portal/index.jsp?tab_id=thingworx
  2. Click "Contact Support"
  3. Click "Open a case with technical support"
  4. Follow the directions there to open a case.

Hope this helps!

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