Problem in downloading of Mail extension from market place

[preddy-2]

Hi all,

I need to get the ThingWorx Mail Server extension from market place.

I could locate the extension, but not able to download it?

After clicking on 'Get this extension' button, I am getting message saying that "My request is submitted"..

Then nothing happens.

Can anyone help me in this issue.Thank you.

With B/R,

Praveen.B

[Aanjan]

Praveen, can try downloading other extensions? Is this specific to just the mail extension?

[preddy-2]

Hi Ravi,

Good Morning!!

Issue is there for other extensions too. Below is the screenshot of the problem.

After this, I expect extension can be downloaded. But it is not happening.

Thank you.

With B/R,

Praveen.B

[Aanjan]

Praveen, I think your account level does not have the relevant download permissions. Has this always been the case or is this something new? Please do try reaching out to your sales contact to check your account status.

[preddy-2]

Hi Ravi,

That could be the reason. Is it possible to download it as a guest?

How to enable my account to get download permissions. Can you please let me know

to whom to contact?

Thank you.

With B/R,

Praveen.B

[Aanjan]

Were you in contact with a sales personnel at any point? Do you have a PTC support account? I'll check with someone locally here regarding guest access levels.

[preddy-2]

Hi Ravi,

Can you check the possibility of downloading of extensions on guest login?

Thank you.

With B/R,

Praveen.B