Reason:504 message

[vi1]

Hi,

I am observing the "Could not load mashupxxx". Reason:504 message in web browser after some time. There is no network disconnection. Is there any other reason will observe this message?. Could you suggest.

Regards,

Latha

[vi1]

Hi,

In "WSCommunicationSubsystem", response message timeout was 30sec. I have increased to 40sec now.

I am expecting this is the cause to get 504 message.

Regards,

Latha

[Ciprian-Traian · Accepted solution]

Hello @vi1,

How does your URL looks like, is there any typo there ?

Which browser are you using? If you are using Internet Explorer , could you try using Chrome or Firefox and let us know if you are facing the same issue?

What is the version of your ThingWorx platform ?

[vi1]

Hi,

Thank you for response.

My URL like "https://xxxxxxxx". I am using chrome. Thingworx version is 8.5.1.

Regards,

Latha

[vi1]

Hi,

I have observed below errors in Thingworx Application Logs. Can I expect Reason:504 status message because of below errors related to Postgre.

I am using Azure PostgreSQL 10 version and Thingworx version 8.5.1.

2020-10-14 13:08:45.917-0700 [L: ERROR] [O: c.t.p.p.PostgresDataExceptionTranslator] [I: ] [U: SuperUser] [S: ] [P: ] [T: pool-10-thread-4] [2,002] No connection. Contact the administrator.
2020-10-14 13:08:45.918-0700 [L: ERROR] [O: c.t.p.p.DataTableDataProcessor] [I: ] [U: SuperUser] [S: ] [P: ] [T: pool-10-thread-4] Unable to update data table entry because com.thingworx.common.exceptions.DataAccessException: [2,002] No connection. Contact the administrator.
2020-10-14 13:08:45.918-0700 [L: WARN] [O: c.m.v.c.i.NewPooledConnection] [I: ] [U: SuperUser] [S: ] [P: ] [T: pool-10-thread-4] [c3p0] A PooledConnection that has already signalled a Connection error is still in use!
2020-10-14 13:08:45.918-0700 [L: WARN] [O: c.m.v.c.i.NewPooledConnection] [I: ] [U: SuperUser] [S: ] [P: ] [T: pool-10-thread-4] [c3p0] Another error has occurred [ org.postgresql.util.PSQLException: This connection has been closed. ] which will not be reported to listeners!
2020-10-14 13:08:45.918-0700 [L: ERROR] [O: c.t.p.ThingworxDefaultTransaction] [I: ] [U: SuperUser] [S: ] [P: ] [T: pool-10-thread-4] Could not commit the transaction. Rolling back...
2020-10-14 13:08:45.918-0700 [L: WARN] [O: c.m.v.c.i.NewPooledConnection] [I: ] [U: SuperUser] [S: ] [P: ] [T: pool-10-thread-4] [c3p0] A PooledConnection that has already signalled a Connection error is still in use!
2020-10-14 13:08:45.918-0700 [L: WARN] [O: c.m.v.c.i.NewPooledConnection] [I: ] [U: SuperUser] [S: ] [P: ] [T: pool-10-thread-4] [c3p0] Another error has occurred [ org.postgresql.util.PSQLException: This connection has been closed. ] which will not be reported to listeners!
2020-10-14 13:08:45.918-0700 [L: ERROR] [O: c.t.p.PersistenceProviderTransactionManager] [I: ] [U: SuperUser] [S: ] [P: ] [T: pool-10-thread-4] Error occurred during commit for the ThingworxPersistenceProvider persistence provider.

Thanks&Regards,

Latha