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Hi,
I am observing the "Could not load mashupxxx". Reason:504 message in web browser after some time. There is no network disconnection. Is there any other reason will observe this message?. Could you suggest.
Regards,
Latha
Solved! Go to Solution.
Hello @vi1,
How does your URL looks like, is there any typo there ?
Which browser are you using? If you are using Internet Explorer , could you try using Chrome or Firefox and let us know if you are facing the same issue?
What is the version of your ThingWorx platform ?
Hi,
In "WSCommunicationSubsystem", response message timeout was 30sec. I have increased to 40sec now.
I am expecting this is the cause to get 504 message.
Regards,
Latha
Hello @vi1,
How does your URL looks like, is there any typo there ?
Which browser are you using? If you are using Internet Explorer , could you try using Chrome or Firefox and let us know if you are facing the same issue?
What is the version of your ThingWorx platform ?
Hi,
Thank you for response.
My URL like "https://xxxxxxxx". I am using chrome. Thingworx version is 8.5.1.
Regards,
Latha
Hi,
I have observed below errors in Thingworx Application Logs. Can I expect Reason:504 status message because of below errors related to Postgre.
I am using Azure PostgreSQL 10 version and Thingworx version 8.5.1.
2020-10-14 13:08:45.917-0700 [L: ERROR] [O: c.t.p.p.PostgresDataExceptionTranslator] [I: ] [U: SuperUser] [S: ] [P: ] [T: pool-10-thread-4] [2,002] No connection. Contact the administrator.
2020-10-14 13:08:45.918-0700 [L: ERROR] [O: c.t.p.p.DataTableDataProcessor] [I: ] [U: SuperUser] [S: ] [P: ] [T: pool-10-thread-4] Unable to update data table entry because com.thingworx.common.exceptions.DataAccessException: [2,002] No connection. Contact the administrator.
2020-10-14 13:08:45.918-0700 [L: WARN] [O: c.m.v.c.i.NewPooledConnection] [I: ] [U: SuperUser] [S: ] [P: ] [T: pool-10-thread-4] [c3p0] A PooledConnection that has already signalled a Connection error is still in use!
2020-10-14 13:08:45.918-0700 [L: WARN] [O: c.m.v.c.i.NewPooledConnection] [I: ] [U: SuperUser] [S: ] [P: ] [T: pool-10-thread-4] [c3p0] Another error has occurred [ org.postgresql.util.PSQLException: This connection has been closed. ] which will not be reported to listeners!
2020-10-14 13:08:45.918-0700 [L: ERROR] [O: c.t.p.ThingworxDefaultTransaction] [I: ] [U: SuperUser] [S: ] [P: ] [T: pool-10-thread-4] Could not commit the transaction. Rolling back...
2020-10-14 13:08:45.918-0700 [L: WARN] [O: c.m.v.c.i.NewPooledConnection] [I: ] [U: SuperUser] [S: ] [P: ] [T: pool-10-thread-4] [c3p0] A PooledConnection that has already signalled a Connection error is still in use!
2020-10-14 13:08:45.918-0700 [L: WARN] [O: c.m.v.c.i.NewPooledConnection] [I: ] [U: SuperUser] [S: ] [P: ] [T: pool-10-thread-4] [c3p0] Another error has occurred [ org.postgresql.util.PSQLException: This connection has been closed. ] which will not be reported to listeners!
2020-10-14 13:08:45.918-0700 [L: ERROR] [O: c.t.p.PersistenceProviderTransactionManager] [I: ] [U: SuperUser] [S: ] [P: ] [T: pool-10-thread-4] Error occurred during commit for the ThingworxPersistenceProvider persistence provider.
Thanks&Regards,
Latha