ThingWorx Performance Advisor - Homepage not available

[pjahn]

I just wanted to try out ThingWorx Performance Advisor according to https://www.ptc.com/en/support/article/CS262960

But the Performance Advisor Homepage is not available: https://performance-advisor.ptc.com/Thingworx

Does the ThingWorx Performance Advisor have a new Homepage?

[mgoel]

@pjahn 

Thank you for your post on community. Have you tried the given steps in the article? Is there any challange.

Reagrds,

Mohit

[pjahn]

The article describes how to enable the performance advisor. I have done this already. Accessing the website https://performance-advisor.ptc.com/Thingworx is not possible. But this has nothing to do with my ThingWorx configuration.
Can you access the Performance Advisor Homepage here: https://performance-advisor.ptc.com/Thingworx ?

[mgoel]

Yes i can access this.

Could you try it in Incognito mode or clearing the browser cache.

[pjahn]

When I try to access it I am redirected to https://www.ptc.com/en/support/# after some seconds.

[pjahn]

In incognito mode a login form is shown. How to I retrieve credentials for this?

[mgoel]

Could you please try with your PTC credentials which you have given while setting up the utilities.

[pjahn]

Thanks for this hint. But I have not been prompted to enter credentials as described in the article. When I enable the checkbox for Metrics Reporting I am not asked for any credentials.

Currently the configuration looks like this:

The customer number is filled. Also an application key is shown.

[mgoel]

You must have PTC credentials, to login on PTC support portal. Enter those.

I just tried the same thing in incognito window and its working.

[pjahn]

I also tried the credentials of my PTC account. I also modified the password to be more complex (14 characters, ...) 
But that does not work either. But still I ask myself why I am not prompted for credentials in ThingWorx when I enable the Metrics Reporting.

I have tried that with two different ThingWorx installations (8.5.4-b222) now with different browsers. I have not been prompted to enter credentials.

[pjahn]

Additional information:

In the tutorial (https://www.ptc.com/en/support/article/CS262960) you can see that there is a possibility to enter PTC user account and password. In none of the ThingWorx installations available to me this is available.

Screenshot from the article:

Screenshot from my ThingWorx instance:

As you can see there is no "PTC Username" and no "PTC Password" field.

Why are they missing?

[pjahn]

Logging in to the homepage failed for me. In my account the access to ThingWorx performance advisor has not been enabled. It is now. I can access the performance advisor homepage.

[mgoel]

@pjahn 

Now it is working for you?

[pjahn]

No. I am not able to enter my credentials since there are no input fields for PTC Username and PTC password. But I think that changed in recent versions of Thingworx. Those fields are not mentioned in the documentation of the platform subsystem either (see http://support.ptc.com/help/thingworx_hc/thingworx_8_hc/en/#page/ThingWorx%2FHelp%2FComposer%2FSystem%2FSubsystems%2FPlatformSubsystem.html ). So I still could not find out how to connect Thingworx to PTC Performance Advisor correctly. If I login to Performance Advisor I can see that no Thingworx server is connected. It looks like this:
ThingWorx Performance Advisor without any data

[mgoel]

Which Thinworx version you are using, I have tested it on 8.4.5 and 8.5.2 and its working fine. As per the document no need give credentials.

For me there is no server connectivity issue.

[pjahn]

I am using 8.5.4-b222