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ThingWorx fails to start after fresh installation

Garnet

ThingWorx fails to start after fresh installation

Hi Craig,

I have the same problem even the command on the service.xml file is right. What may be the reason?

Thanks in advance.

localhost_access-log:

0:0:0:0:0:0:0:1 - - [17/Aug/2017:13:08:41 +0300] "GET /favicon.ico HTTP/1.1" 200 21630

0:0:0:0:0:0:0:1 - - [17/Aug/2017:13:08:44 +0300] "GET /Thingworx/Home HTTP/1.1" 401 -

0:0:0:0:0:0:0:1 - - [17/Aug/2017:13:08:44 +0300] "GET /favicon.ico HTTP/1.1" 200 21630

0:0:0:0:0:0:0:1 - - [17/Aug/2017:13:11:06 +0300] "GET /Thingworx/Composer/index.html HTTP/1.1" 401 -

server.xml: (file is attached)

<Connector port="8080" protocol="org.apache.coyote.http11.Http11NioProtocol"

              connectionTimeout="20000"

              redirectPort="8443" />

Message was edited by: Sushant Pandey branched from Thingworx first install

34 REPLIES 34

Re: ThingWorx fails to start after fresh installation

... reinstalled Tomcat but still the same...

0:0:0:0:0:0:0:1 - - [17/Aug/2017:18:09:44 +0300] "GET / HTTP/1.1" 200 11452

0:0:0:0:0:0:0:1 - admin [17/Aug/2017:18:09:46 +0300] "GET /manager/html HTTP/1.1" 200 14654

0:0:0:0:0:0:0:1 - - [17/Aug/2017:18:09:50 +0300] "GET /Thingworx/ HTTP/1.1" 200 315

0:0:0:0:0:0:0:1 - - [17/Aug/2017:18:09:50 +0300] "GET /Thingworx/Home HTTP/1.1" 401 -

<Connector port="80" protocol="org.apache.coyote.http11.Http11NioProtocol"

                    connectionTimeout="20000"

                    redirectPort="8443" />

Re: ThingWorx fails to start after fresh installation

Hi Ozgur Aslan,

Can you also please share the catalina.log?

Highlighted

Re: ThingWorx fails to start after fresh installation

Hi Yamini,

catalina.log is attached. Thanks in advance.

Re: ThingWorx fails to start after fresh installation

Hi Ozgur Aslan,

Thanks for providing the catalina.log. Can you also please share the below screenshot from your local instance:

Go to config Tomcat --> click Java

Thank you!

Re: ThingWorx fails to start after fresh installation

If you have Java Virtual Machine path as client

then I would suggest you to uninstall the existing Java and download the below highlighted version from Oracle website (http://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html) and resinstall Java.

Hope this helps!

Re: ThingWorx fails to start after fresh installation

Hi Yamini Tella,

If there is no syntax error, I think I copied all lines right.

-Dcatalina.home=C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5

-Dcatalina.base=C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5

-Djava.io.tmpdir=C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5\temp

-Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager

-Djava.util.logging.config.file=C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5\conf\logging.properties

-Dserver -Dd64

-XX:+UseG1GC

-Dfile.encoding=UTF-8

-Djava.library.path=C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5\webapps\Thingworx\WEB-INF\extensions

Re: ThingWorx fails to start after fresh installation

Please note that the path will be shown as client if JRE was installed without the JDK. Please uninstall tomcat, download and install JDK 8,  then install the tomcat again to have the path automatically populated.

Re: ThingWorx fails to start after fresh installation

On a side note, it looks like you have 32-bit versions of both Java and Tomcat (atleast from your path). ThingWorx requires 64-bit versions for the both of them; so do install that instead and retry.

*Edit*

From your Catalina log, it looks like your OS is 32-bit Windows 10. ThingWorx requires a 64-bit OS/ architecture, so you would need to use a different server.

Re: ThingWorx fails to start after fresh installation

Hi All,

Thank you very much for all your support. Current status:

- I have Windows 10 64bit OS

- Uninstalled everything

- Installed jdk8 as Yamini told

- Installed Tomcat 64 bit version

- Installed PostgreSGL

- Deployed Thingworx

Result didn't change. Still trying to run "GET / HTTP/1.1"

Can there be a problem in my license file?

0:0:0:0:0:0:0:1 - - [17/Aug/2017:20:50:58 +0300] "GET / HTTP/1.1" 200 11452

0:0:0:0:0:0:0:1 - - [17/Aug/2017:21:11:56 +0300] "GET /manager/html HTTP/1.1" 401 2536

0:0:0:0:0:0:0:1 - admin [17/Aug/2017:21:12:01 +0300] "GET /manager/html HTTP/1.1" 200 14792

0:0:0:0:0:0:0:1 - admin [17/Aug/2017:21:13:34 +0300] "GET /manager/html HTTP/1.1" 200 14659

0:0:0:0:0:0:0:1 - - [17/Aug/2017:21:13:38 +0300] "GET /Thingworx/Home HTTP/1.1" 401 -

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