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ThingWorx fails to start after fresh installation

oaslan
12-Amethyst

ThingWorx fails to start after fresh installation

Hi Craig,

I have the same problem even the command on the service.xml file is right. What may be the reason?

Thanks in advance.

localhost_access-log:

0:0:0:0:0:0:0:1 - - [17/Aug/2017:13:08:41 +0300] "GET /favicon.ico HTTP/1.1" 200 21630

0:0:0:0:0:0:0:1 - - [17/Aug/2017:13:08:44 +0300] "GET /Thingworx/Home HTTP/1.1" 401 -

0:0:0:0:0:0:0:1 - - [17/Aug/2017:13:08:44 +0300] "GET /favicon.ico HTTP/1.1" 200 21630

0:0:0:0:0:0:0:1 - - [17/Aug/2017:13:11:06 +0300] "GET /Thingworx/Composer/index.html HTTP/1.1" 401 -

server.xml: (file is attached)

<Connector port="8080" protocol="org.apache.coyote.http11.Http11NioProtocol"

              connectionTimeout="20000"

              redirectPort="8443" />

Message was edited by: Sushant Pandey branched from Thingworx first install

34 REPLIES 34
posipova
20-Turquoise
(To:oaslan)

Does the problem still occur?

oaslan
12-Amethyst
(To:posipova)

Yes,

I managed to install postgre and create tables/tablespaces. Deployed Thingworx but still get blank page.

localhost access log:

0:0:0:0:0:0:0:1 - - [21/Aug/2017:18:14:52 +0300] "GET /Thingworx/ HTTP/1.1" 304 -

0:0:0:0:0:0:0:1 - - [21/Aug/2017:18:14:52 +0300] "GET /Thingworx/Home HTTP/1.1" 401 -

Thingworx application and tomcat catalina logs are attached.

ytella
17-Peridot
(To:oaslan)

The issue got resolved after updating the password for twadmin user in the platform-settings.json file.

oaslan
12-Amethyst
(To:ytella)

Dear All,

Thanks everybody for tips and advices. Main reason was the old version of PostgreSQL I used previously for Thingworx 7.4.

When I uninstalled postgre completely (Ensuring  PostgreSQL database is fully removed) and re-installed everything again (+correction of twadmin passsword in the platform-settings.json file with Yamini's support) problem was resolved.

posipova
20-Turquoise
(To:oaslan)

Glad to hear!

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