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ThingWorx logs

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ThingWorx logs

I am not able to see the ThingWorx Script logs from today onwards, till yesterday everything was fine. As far i remember i did not make any changes which would have impacted logs settings. Please let me know the possibilty why it happened and how it can be resolved.

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4 REPLIES 4

Re: ThingWorx logs

Hi Ayushi,

Please check the logging level for the Script logs. Also, try to log something via services to make sure there is something in the logs.

Re: ThingWorx logs

Yes Ankit, i have already set the logging levels to "All" for all types of logs.

Moreover, not getting any logs on execution of service even.

Re: ThingWorx logs

Try checking the Script log files available in ThingWorxStorage/logs folder. Is that file getting updated? Does that ThingWorx user have Rights to write to this file?

I would also suggest you to restart your instance once in non-business hours to avoid any file permission issue.

Re: ThingWorx logs

Ayushi,

Any update on this? Was Ankit Gupta's post helpful? If so, could you click on the "correct answer" or "mark as helpful" button and let us know?