Community Tip - Did you get an answer that solved your problem? Please mark it as an Accepted Solution so others with the same problem can find the answer easily. X
Hi,
We are experiencing this issue everyday. The ThingWorx suddenly goes blank and works only on restart of tomcat. The system specification are properly maintained as per the document but still the heap size goes very high and thingworx goes blank or gets stuck. Once we restart the system, it works again. How can we resolve this issue? I have attached the logs.
Thanks in advance,
Shalini V.
1. A similar question was here earlier - "Thingworx not running": https://community.ptc.com/t5/ThingWorx-Developers/Thingworx-not-running/td-p/528090
2. You can open a "Support Case" here: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log
Hi @svisveswaraiya.
If you feel your question has been answered, please mark the response from VladimirN as the Accepted Solution for the benefit of others with the same question.
Regards.
--Sharon