ThingWorx suddenly goes blank and works only on restart of tomcat

[svisveswaraiya]

Hi,

We are experiencing this issue everyday. The ThingWorx suddenly goes blank and works only on restart of tomcat. The system specification are properly maintained as per the document but still the heap size goes very high and thingworx goes blank or gets stuck. Once we restart the system, it works again. How can we resolve this issue? I have attached the logs.

Thanks in advance,

Shalini V.

[VladimirN]

1. A similar question was here earlier - "Thingworx not running": https://community.ptc.com/t5/ThingWorx-Developers/Thingworx-not-running/td-p/528090 

2. You can open a "Support Case" here: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log

[slangley]

Hi @svisveswaraiya.

If you feel your question has been answered, please mark the response from VladimirN as the Accepted Solution for the benefit of others with the same question.

Regards.

--Sharon