ThingWorx v9.7 Uninstall missing

[MK_10869851]

I installed ThingWorx 9.7 using the installer (ThingWorxFoundationPostgres-9.7.0-x64.exe).
However, the uninstaller (ThingWorxFoundation_uninstall.exe) does not exist in the installation folder.
Instead, there is a file named ThingWorxFoundation_uninstall.dat.
This does not work in a Windows environment. I believe it might be an uninstaller for Linux.
Could you please let me know how to uninstall ThingWorx 9.7

[bchaudhary]

Hi @MK_10869851 ,

As i can check, I have ThingWorx 9.6 installed using installer and in my installation folder there exists both the files ( ThingWorxFoundation_uninstall.dat. and ThingWorxFoundation_uninstall.exe).  Could you pls share the screenshot of the same folder?

Regards,

Bhawna

[MK_10869851]

Dear Bhawna,
Thank you for your confirmation and communication.

When using v9.5, ThingWorxFoundation_uninstall.exe was present.
(I wasn’t aware of ThingWorxFoundation_uninstall.dat, so I’m not sure about it.)

For v9.7, it seems that only ThingWorxFoundation_uninstall.dat is available.
I have attached a screenshot for your reference.

Best regards,

[VladimirRosu]

Hi @MK_10869851,

I would open a Tech Support ticket for this, especially if you can reproduce this behavior (I'm saying this because I also installed ThingWorx 9.7 with the same installer, but I do have the uninstall.exe file in there.)

[MK_10869851]

Dear VladimirRosu

Thank you for confirming. I will proceed to open a technical support ticket.
Best regards,

[slangley]

Hi @MK_10869851 

We'll need to test for this scenario, but I have a number of questions:

• Were you upgrading an existing installation or did you install 9.7 from scratch?
• What o/s are you running?
• What version of java is installed?
• Did you check the installation logs for any errors?
• Did you check the Windows logs for any errors?
• Any space issues on the server/VM?

Regards.

--Sharon