Thingworx 8.4 installation

[KN_9954684]

Unable to fetch License file after completing installation process.Please help me on this!

[slangley]

Hi @KN_9954684.

What is happening when you try to fetch the license?  What method are you using:  Connected or Disconnected? 

This article may help.

Regards.

--Sharon

[KN_9954684]

Disconnected Installation

ThingworxStorage folder is getting created but license file is not getting generated inside ThingworxPlatform folder

[slangley]

Hi @KN_9954684.

Do you have a support account?  I tried to find one under the email address you used for your community membership profile.  Without a valid support account you won't be able to generate a license.

If you do have a support account, please private message me with the details and I will open a case on your behalf so we can work through the issues.

Regards.

--Sharon

[posipova]

Please note per out Product Release Calendar http://support.ptc.com/cs/product_calendar/PTC_Product_Calendar.htm#RANGE!A558

ThingWorx 8.4 is not supported as of January this year.