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Thingworx - Azure Connector

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Alexandrite

Thingworx - Azure Connector

Hi,

 

We are trying to connect Azure IoT hup with thingworx. While executing "ConnectionServicesHub" thing's remote services, we are getting "ConnectionServicesHub does not support remote services". Can anyone help me with this?

 

Regards,

Sathishkumar C.

 

 
 
5 REPLIES 5
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Re: Thingworx - Azure Connector

Hi,

 

Please check the resolution from here: https://www.ptc.com/en/support/article/CS252401

 

Hope it helps,

Raluca Edu

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Re: Thingworx - Azure Connector

Hi raluca_edu,

 

Thanks for your reply & support. I already tried the same but it wouldn't help me.

 

Regards,

Sathishkumar C.

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Re: Thingworx - Azure Connector

Hi @Sathishkumar_C.

 

Which version of ThingWorx are you running?  You must be running ThingWorx 8.5+ in order to run Azure IoT Hub Connector 3.0. Here is a link to the support matrix indicating the versions supported (scroll down to find it).

 

Here is also a link to the Help Center that provides more information on the Azure IoT Hub Connector.

 

Regards.

 

--Sharon

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Re: Thingworx - Azure Connector

All Thingworx and Azure IoT hub connector meets the compatibility matrix. Actually, it was working fine. Accidently deleted azure blob storage entity on Azure portal. So, it was not able to create thing from thingworx or import thingfrom Azure.

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Re: Thingworx - Azure Connector

Hi @Sathishkumar_C.

 

Are you saying that you have now identified the issue and corrected it?  If not, sounds like you need to recreate the Azure IoT Hub (Azure side) in order for ThingWorx to be able to connect.  You may also have to reconfigure the Azure IoT Hub connector in ThingWorx if the settings change.

 

Regards.

 

--Sharon

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