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Thingworx Foundation Trial Installation fails

CK_10001116
4-Participant
4-Participant
‎Aug 24, 2021 06:07 AM
‎Aug 24, 2021 06:07 AM

Thingworx Foundation Trial Installation fails

Im not able to install Thingworx9 on window 8.1.Seems to have Installation error.Can you please suggest few ways to overcome that.

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Jimwang
14-Alexandrite
14-Alexandrite
(To:CK_10001116)
‎Aug 25, 2021 03:36 AM
‎Aug 25, 2021 03:36 AM

Hi @CK_10001116 ,

 

Do you install Thingworx via Thingworx Installer or do you install it manually? If you are using installer, please try to install it manually.

In addition, please note: Refer to https://release-advisor.ptc.com/releaseMatrix?releaseId=621, the following Operating Systems are supported for 9.2. It is suggested to install Thingworx on supported platform.

 

Red Hat Enterprise Linux 8.2
Ubuntu 18.04
Ubuntu 20.04
Windows Server 2019
Windows Server 2016

 

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slangley
23-Emerald II
23-Emerald II
(To:CK_10001116)
‎Aug 25, 2021 02:05 PM
‎Aug 25, 2021 02:05 PM

Hi @CK_10001116.

 

I see that you are installing the trial version.  Did you refer to the appropriate installation guide at the bottom of this page?  Please provide the installer logs and we'll try to assist further.

 

Regards.

 

--Sharon

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