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Thingworx Influx Not estabilishing the connectivity

SC_10187722
6-Contributor

Thingworx Influx Not estabilishing the connectivity

We have a Thingworx 9.5 and Influx 1.7.9.

It was working fine for a very long time. Recently, the connection is not working as expected. We are getting following message from Influx log.

 

tcp.Mux: handler not registered: 71. Connection from 127.0.0.1:52517 closed

 In Thingworx,

[O: c.t.p.i.InfluxdbDatasource] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-9] Data Source thingworx connectivity test failed! with [2,002] No connection. Contact the administrator.

  can you someone help us?

 

Influx is running with following cmd:

 

influxd.exe -config "C:\influxdb.config"

the influx.config file

reporting-disabled = false
bind-address = "127.0.0.1:8086"

[meta]
  dir = "C:\\Influx\\influxdb-1.7.9-1\\influx_data\\meta"
  retention-autocreate = true
  logging-enabled = true

[data]
  dir = "C:\\Influx\\influxdb-1.7.9-1\\influx_data\\data"
  index-version = "inmem"
  wal-dir = "C:\\Influx\\influxdb-1.7.9-1\\influx_data\\wal"
  wal-fsync-delay = "0s"
  validate-keys = false
  query-log-enabled = true
  cache-max-memory-size = 1073741824
  cache-snapshot-memory-size = 26214400
  cache-snapshot-write-cold-duration = "10m0s"
  compact-full-write-cold-duration = "4h0m0s"
  compact-throughput = 50331648
  compact-throughput-burst = 50331648
  max-series-per-database = 1000000
  max-values-per-tag = 100000
  max-concurrent-compactions = 0
  max-index-log-file-size = 1048576
  series-id-set-cache-size = 100
  trace-logging-enabled = false
  tsm-use-madv-willneed = false

[coordinator]
  write-timeout = "10s"
  max-concurrent-queries = 0
  query-timeout = "0s"
  log-queries-after = "0s"
  max-select-point = 0
  max-select-series = 0
  max-select-buckets = 0

[retention]
  enabled = true
  check-interval = "30m0s"

[shard-precreation]
  enabled = true
  check-interval = "10m0s"
  advance-period = "30m0s"

[monitor]
  store-enabled = true
  store-database = "_internal"
  store-interval = "10s"

[subscriber]
  enabled = true
  http-timeout = "30s"
  insecure-skip-verify = false
  ca-certs = ""
  write-concurrency = 40
  write-buffer-size = 1000

[http]
  enabled = true
  bind-address = ":8086"
  auth-enabled = false
  log-enabled = true
  suppress-write-log = false
  write-tracing = false
  flux-enabled = false
  flux-log-enabled = false
  pprof-enabled = true
  pprof-auth-enabled = false
  debug-pprof-enabled = false
  ping-auth-enabled = false
  https-enabled = false
  https-certificate = "/etc/ssl/influxdb.pem"
  https-private-key = ""
  max-row-limit = 0
  max-connection-limit = 0
  shared-secret = ""
  realm = "InfluxDB"
  unix-socket-enabled = false
  unix-socket-permissions = "0777"
  bind-socket = "/var/run/influxdb.sock"
  max-body-size = 25000000
  access-log-path = ""
  max-concurrent-write-limit = 0
  max-enqueued-write-limit = 0
  enqueued-write-timeout = 30000000000

[logging]
  format = "auto"
  level = "info"
  suppress-logo = false

[[graphite]]
  enabled = false
  bind-address = ":2003"
  database = "graphite"
  retention-policy = ""
  protocol = "tcp"
  batch-size = 5000
  batch-pending = 10
  batch-timeout = "1s"
  consistency-level = "one"
  separator = "."
  udp-read-buffer = 0

[[collectd]]
  enabled = false
  bind-address = ":25826"
  database = "collectd"
  retention-policy = ""
  batch-size = 5000
  batch-pending = 10
  batch-timeout = "10s"
  read-buffer = 0
  typesdb = "/usr/share/collectd/types.db"
  security-level = "none"
  auth-file = "/etc/collectd/auth_file"
  parse-multivalue-plugin = "split"

[[opentsdb]]
  enabled = false
  bind-address = ":4242"
  database = "opentsdb"
  retention-policy = ""
  consistency-level = "one"
  tls-enabled = false
  certificate = "/etc/ssl/influxdb.pem"
  batch-size = 1000
  batch-pending = 5
  batch-timeout = "1s"
  log-point-errors = true

[[udp]]
  enabled = false
  bind-address = ":8089"
  database = "udp"
  retention-policy = ""
  batch-size = 5000
  batch-pending = 10
  read-buffer = 0
  batch-timeout = "1s"
  precision = ""

[continuous_queries]
  log-enabled = true
  enabled = true
  query-stats-enabled = false
  run-interval = "1s"

[tls]
  min-version = ""
  max-version = ""
1 REPLY 1

Hello @SC_10187722 ,

 

As per the given error in application logs, this article could be useful for you: https://www.ptc.com/en/support/article/CS341386

If this doesnt resolve the issue, kindly open a case with PTC Tech support as this issue may need troubleshooting.

 

Regards

Bhawna

 

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