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We have a Thingworx 9.5 and Influx 1.7.9.
It was working fine for a very long time. Recently, the connection is not working as expected. We are getting following message from Influx log.
tcp.Mux: handler not registered: 71. Connection from 127.0.0.1:52517 closed
In Thingworx,
[O: c.t.p.i.InfluxdbDatasource] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-9] Data Source thingworx connectivity test failed! with [2,002] No connection. Contact the administrator.
can you someone help us?
Influx is running with following cmd:
influxd.exe -config "C:\influxdb.config"
the influx.config file
reporting-disabled = false
bind-address = "127.0.0.1:8086"
[meta]
dir = "C:\\Influx\\influxdb-1.7.9-1\\influx_data\\meta"
retention-autocreate = true
logging-enabled = true
[data]
dir = "C:\\Influx\\influxdb-1.7.9-1\\influx_data\\data"
index-version = "inmem"
wal-dir = "C:\\Influx\\influxdb-1.7.9-1\\influx_data\\wal"
wal-fsync-delay = "0s"
validate-keys = false
query-log-enabled = true
cache-max-memory-size = 1073741824
cache-snapshot-memory-size = 26214400
cache-snapshot-write-cold-duration = "10m0s"
compact-full-write-cold-duration = "4h0m0s"
compact-throughput = 50331648
compact-throughput-burst = 50331648
max-series-per-database = 1000000
max-values-per-tag = 100000
max-concurrent-compactions = 0
max-index-log-file-size = 1048576
series-id-set-cache-size = 100
trace-logging-enabled = false
tsm-use-madv-willneed = false
[coordinator]
write-timeout = "10s"
max-concurrent-queries = 0
query-timeout = "0s"
log-queries-after = "0s"
max-select-point = 0
max-select-series = 0
max-select-buckets = 0
[retention]
enabled = true
check-interval = "30m0s"
[shard-precreation]
enabled = true
check-interval = "10m0s"
advance-period = "30m0s"
[monitor]
store-enabled = true
store-database = "_internal"
store-interval = "10s"
[subscriber]
enabled = true
http-timeout = "30s"
insecure-skip-verify = false
ca-certs = ""
write-concurrency = 40
write-buffer-size = 1000
[http]
enabled = true
bind-address = ":8086"
auth-enabled = false
log-enabled = true
suppress-write-log = false
write-tracing = false
flux-enabled = false
flux-log-enabled = false
pprof-enabled = true
pprof-auth-enabled = false
debug-pprof-enabled = false
ping-auth-enabled = false
https-enabled = false
https-certificate = "/etc/ssl/influxdb.pem"
https-private-key = ""
max-row-limit = 0
max-connection-limit = 0
shared-secret = ""
realm = "InfluxDB"
unix-socket-enabled = false
unix-socket-permissions = "0777"
bind-socket = "/var/run/influxdb.sock"
max-body-size = 25000000
access-log-path = ""
max-concurrent-write-limit = 0
max-enqueued-write-limit = 0
enqueued-write-timeout = 30000000000
[logging]
format = "auto"
level = "info"
suppress-logo = false
[[graphite]]
enabled = false
bind-address = ":2003"
database = "graphite"
retention-policy = ""
protocol = "tcp"
batch-size = 5000
batch-pending = 10
batch-timeout = "1s"
consistency-level = "one"
separator = "."
udp-read-buffer = 0
[[collectd]]
enabled = false
bind-address = ":25826"
database = "collectd"
retention-policy = ""
batch-size = 5000
batch-pending = 10
batch-timeout = "10s"
read-buffer = 0
typesdb = "/usr/share/collectd/types.db"
security-level = "none"
auth-file = "/etc/collectd/auth_file"
parse-multivalue-plugin = "split"
[[opentsdb]]
enabled = false
bind-address = ":4242"
database = "opentsdb"
retention-policy = ""
consistency-level = "one"
tls-enabled = false
certificate = "/etc/ssl/influxdb.pem"
batch-size = 1000
batch-pending = 5
batch-timeout = "1s"
log-point-errors = true
[[udp]]
enabled = false
bind-address = ":8089"
database = "udp"
retention-policy = ""
batch-size = 5000
batch-pending = 10
read-buffer = 0
batch-timeout = "1s"
precision = ""
[continuous_queries]
log-enabled = true
enabled = true
query-stats-enabled = false
run-interval = "1s"
[tls]
min-version = ""
max-version = ""
Hello @SC_10187722 ,
As per the given error in application logs, this article could be useful for you: https://www.ptc.com/en/support/article/CS341386
If this doesnt resolve the issue, kindly open a case with PTC Tech support as this issue may need troubleshooting.
Regards
Bhawna