Thingworx Install problem invalid cookie header

[ljam]

Hello,

I have a problem when I'm installing Thingworx 8.3 the error message is the next:

2019-09-19 08:55:22.315+0200 [L: WARN] [O: o.a.h.c.p.ResponseProcessCookies] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid cookie header: "Set-Cookie: visid_incap_1771292=BRuClCdNTXWVjuFh1RFhU1wmg10AAAAAQUIPAAAAAADyQDhjbUHuRA7LSpV2PP+m; expires=Thu, 17 Sep 2020 08:08:16 GMT; path=/; Domain=.ptc.com". Invalid 'expires' attribute: Thu, 17 Sep 2020 08:08:16 GMT
2019-09-19 08:55:22.315+0200 [L: INFO] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] No new License capabilities from license server
2019-09-19 08:55:23.239+0200 [L: WARN] [O: o.a.h.c.p.ResponseProcessCookies] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid cookie header: "Set-Cookie: visid_incap_1771292=uE/P/g6nTSqpcpD1VfS4r10mg10AAAAAQUIPAAAAAAAiKa48jQ6KTEcxDhjOemb0; expires=Thu, 17 Sep 2020 08:08:16 GMT; path=/; Domain=.ptc.com". Invalid 'expires' attribute: Thu, 17 Sep 2020 08:08:16 GMT
2019-09-19 08:55:23.239+0200 [L: INFO] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] No new License capabilities from license server
2019-09-19 08:55:23.961+0200 [L: WARN] [O: o.a.h.c.p.ResponseProcessCookies] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid cookie header: "Set-Cookie: visid_incap_1771292=VppzroINSKysxhQn74oH3V4mg10AAAAAQUIPAAAAAABTdh06Sm2ZjUS8HhMxVxIh; expires=Thu, 17 Sep 2020 08:08:18 GMT; path=/; Domain=.ptc.com". Invalid 'expires' attribute: Thu, 17 Sep 2020 08:08:18 GMT
2019-09-19 08:55:23.961+0200 [L: INFO] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] No new License capabilities from license server
2019-09-19 08:55:24.836+0200 [L: WARN] [O: o.a.h.c.p.ResponseProcessCookies] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid cookie header: "Set-Cookie: visid_incap_1771292=gdPuXwdPQ0qMxnm4pTa8fF8mg10AAAAAQUIPAAAAAAAkcuaMReYZl+0XUoZLdvtg; expires=Thu, 17 Sep 2020 08:08:16 GMT; path=/; Domain=.ptc.com". Invalid 'expires' attribute: Thu, 17 Sep 2020 08:08:16 GMT

Any idea? Could you help me with this?

Thank you in advance

Luis

[vangne]

@ljam I just noticed your attached Application logs contains below error

2019-09-19 08:45:22.016+0200 [L: ERROR] [O: c.t.s.s.l.PaidLicenseManager] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Current license is past expiration date. Shutting down the platform!

From the error, it appears that the license for your ThingWorx has expired.

Please refer this article to install the new license.

Thanks,

Vibhuti

[ljam]

Hi @vangne ,

I solved it. The problem was the name of successful_license_capability_response.bin . I rename this file with license_capability_response.bin and now it works but I have thingworx.war of Thingworx 8.3 but the interface is like 8.1. How can I update to the new interface?

Thank you,

--Luis

[vangne · Accepted solution]

@ljam  You can get the Thingworx.war file from the PTC eSupport portal. please check this article https://www.ptc.com/en/support/article?n=CS305747

These articles might be helpful for you too:

1. https://www.ptc.com/en/support/article?n=CS272588

2. https://www.ptc.com/en/support/article?n=CS182505

[ljam]

Hi @vangne,

Thank you, very helpful.

-Luis