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When I try to setup a server, install thingworx platform using installation guide, I am getting many issues..
1. License file is not generated
2. When I try to access localhost:<portnumber>/Thingworx it is giving me the page not working, 401 error. I have checked the firewall and allowed acess to the port, but the issue is not resolved.
3. When I tried to install trial version, I am facing the same issue.
Installation guide which I followed is: https://www.ptc.com/support/-/media/9A25882D333E48CFA13D97DD219039D5.pdf?sc_lang=en
Solved! Go to Solution.
hi @mneumann
thank you for the reply. The issue has been resolved, In other document it was mentioned to use password with minimum of 14 characters and it worked.
Hi @rajee
you're installing on Windows or Linux?
Most of the points of failure I've seen is either
* incorrect licensefile
* missing the library path in the Tomcat Java options
* missing initial Administrator's password in the platform-settings.json
Is there content in the ThingworxStorage folder created?
Are there any Thingworx / Tomcat logs available?
Cheers,
Michael
Hi @rajee.
In addition to the suggestions from @mneumann, please validate the system requirements.
Regards.
--Sharon
hi @slangley
I have checked all the system requirements, selected the server system with those features.
Hi @mneumann
The problem for me is, when I added thingworx.war to webapps folder, license file is not generated.
I have given the tomcat java path, administrator password.
Though I have given password with 10 characters minimum, It is shown as error.
In the SecurityLog it says
Check the InitialPassword setting in the AdministratorUserSettings section in platform-settings.json. Password must be a minimum of 10 characters
Please ensure you have the path to the ThingworxPlatform folder set correctly.
If it's not C:\ThingworxPlatform you will need to specify it through an Environment Variable: THINGWORX_PLATFORM_SETTINGS
The password should be 10 characters minimum - when in doubt I use the (non-) super secure 1234567890 - in newer versions the restrictions are even more tight, so might have 10 chars minimum with numbers and upper / lower case characters, e.g. Password12345
As it should be an initial password it's OK - just be sure to change it directly after installation.
Maybe there's a typo in the platform-settings.json
Check or copy & paste platform-settings.json template
hi @mneumann
thank you for the reply. The issue has been resolved, In other document it was mentioned to use password with minimum of 14 characters and it worked.