cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Thingworx Trial Installation fails

SOLVED
Highlighted
Alexandrite

Thingworx Trial Installation fails

Hello everyone,

 

so I am trying to install the latest Thingworx Foundation trial. The downloaded trial only contains the twxFoundationH2Trial-8.3.2-windows-installer.exe file.

 

After having set a password and trying port 80 (and 8080) the installation fails after "Waiting for the Thingworx Platform".

 

Then the following Error Windows appear:

installError.PNG

installError2.PNG

Attached you can find the installation log.

 

Any help is appreciated very much.

 

Best Regards,

Dominik

 

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Thingworx Trial Installation fails

Hi @drieder.

 

It probably won't work given you've made previous attempts.  However, before trying it on another machine, what o/s are you running?  Is it 64-bit?  Did you confirm you pointed the release to a supported 64-bit java version?

 

To check the o/s version, you can run the following command from the command prompt:  systeminfo

os.PNG

 

To validate that you are running a 64-bit java version, navigate to the java installation on your machine and run:  java -version

 

java_version.PNG

 

Refer to the documentation on the support portal for validating the system requirements before running the installer.

 

Regards.

 

--Sharon

View solution in original post

8 REPLIES 8

Re: Thingworx Trial Installation fails

Hi Dominik,

 

Have you set a password with length = 10 , havint at least one uppercase letter, one digit, one special char?

 

If not, try to set a password  (running again installation executable) for Administrator having 10 chars, one uppercase letter, one digit, one special char.

 

Thank you,

Raluca Edu

Re: Thingworx Trial Installation fails

Hello Raluca,

 

thank you for your reply. I have tried to run the installation again with the password "Th1ngworx!" and the same error appeared.

 

Regards,

Dominik

Re: Thingworx Trial Installation fails

Hi @drieder.

 

Is it possible that you already have something listening on port 8080?  This is the default for Tomcat.  You can run the following command from the command prompt to see if the port is already in use:  netstat -ano

 

Or you can try changing to a different port, like 8989. 

 

Note: Now that you have made previous attempts to run the installer for the trial version, it may not be possible to install.  The best thing to do is to try it.  If it continues to fail, you will need to either install it on a different machine or perform a clean install of the o/s on the existing machine to remove the hooks that are created when the installer is run.

 

Regards.

 

--Sharon

 

If my response has answered your question, please mark it as the Accepted Solution, for the benefit of others who may have the same question.

Re: Thingworx Trial Installation fails

Hello Sharon thank you for your advice,

 

the port 8080 was free, but I also tried it with 8989 and it failed as well.

 

I always uninstall and remove all created folders...

Re: Thingworx Trial Installation fails

Hi @drieder.

 

It probably won't work given you've made previous attempts.  However, before trying it on another machine, what o/s are you running?  Is it 64-bit?  Did you confirm you pointed the release to a supported 64-bit java version?

 

To check the o/s version, you can run the following command from the command prompt:  systeminfo

os.PNG

 

To validate that you are running a 64-bit java version, navigate to the java installation on your machine and run:  java -version

 

java_version.PNG

 

Refer to the documentation on the support portal for validating the system requirements before running the installer.

 

Regards.

 

--Sharon

View solution in original post

Re: Thingworx Trial Installation fails

Hello Sharon,

 

I have checked the requirements and my OS and Java are both 64 bit versions. I think I have the same problem like described in this thread

 

Note: I already had previous Foundation Trials installed (that means I already had Tomcat installed aswell). In the mentioned thread you say that this could be the reason for the failure if I understand correctly.

 

Regards,

Dominik

Re: Thingworx Trial Installation fails

Hi @drieder.

 

If you previously had a trial version installed, you will be unable to install an upgrade without rebuilding the o/s.

 

Regards.

 

--Sharon

Re: Thingworx Trial Installation fails

Hi @drieder.

 

If you have found a solution to your problem, please post it here and mark it as the Accepted Solution for the benefit of others who may have the same question.

 

Regards.

 

--Sharon