Thingworx URL 404 Error

[ppierce]

Hi,

This issue is really testing me right now.
Yesterday I had this issue, couldn't get ThingWorx to launch - url returned "HTTP Error 404. The requested resource is not found."

Through a combination of restarts and clearing the cache I got it working, did my configuration in Thingworx, got data moving into my mashup etc...
Then I installed the Experience Service, still everything in thingworx was working - I was able to connect from local and remote (external IP).

Today - nothing was working, Tomcat was shutting down automatically. Moved the "-Djava.library.path=C:\Program Files\Apache Software Foundation\Tomcat 9.0\webapps" to Windows Environmental Settings. Tomcat then started and stayed running. I still get Error 404 on the http://Localhost:80/Thingworx/  (yes, I used port:80 on the tomcat install).

I've attached the Thingworx Platform logs, Tomcat Logs & Platform-Settings.json.

This is all hosted on my own Azure VM, Windows Server 2016.

Any help would be hugely appreciated...

Thanks Paul.

[slangley]

Hi @ppierce.

It looks like there may be an issue with your license file.  Was it recently updated?  Please provide it under private email so it can be analyzed.  Please provide your ThingWorx version as well.

Also, I'm not seeing any errors around this, but please make sure the java library path is complete as in this example:

-Djava.library.path=C:\Program Files\Apache Software Foundation\Tomcat 9.0\webapps\Thingworx\WEB-INF\extensions

Regards.

--Sharon

[slangley · Accepted solution]

Hi @ppierce.

While continuing to review your logs, I also found this:

Address already in use: bind

Looks like you have a port conflict.

Regards.

--Sharon

[slangley]

Hi @ppierce.

If you click the link to my userID, you should find an option to email me directly.

Regards.

--Sharon

[ppierce]

Hi Sharon, 

thanks. Yes the Djava path is "C:\Program Files\Apache Software Foundation\Tomcat 9.0\webapps\Thingworx\WEB-INF\extensions" i made a typo in my original post.

I'm using Thingworx 8.4, it's a new install.

@slangley Where do I email the license file to?

Thanks,

Paul.