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Thingworx foundation Trial H2 installation fails

CS_9672820
1-Newbie

Thingworx foundation Trial H2 installation fails

Error in Thingworx installation foundation trial.JPG
I am getting following error in foundation-20201014070146.log file.


[2020-10-14T07:03:12-07:00] WARN: Mode 640 includes bits for the owner, but owner is not specified [2020-10-14T07:03:12-07:00] WARN: Mode 640 includes bits for the group, but group is not specified [2020-10-14T07:03:12-07:00] INFO: template[platform-settings] sending run action to execute[change_owner_twx] (delayed) [2020-10-14T07:03:12-07:00] INFO: Processing execute[change_owner_twx] action run (twx_foundation::install line 158) [2020-10-14T07:03:12-07:00] ERROR: Running exception handlers [2020-10-14T07:03:12-07:00] ERROR: Exception handlers complete [2020-10-14T07:03:12-07:00] FATAL: Stacktrace dumped to c:/progra~2/thingw~1/installer/foundation/local-mode-cache/cache/chef-stacktrace.out [2020-10-14T07:03:12-07:00] FATAL: Please provide the contents of the stacktrace.out file if you file a bug report [2020-10-14T07:03:12-07:00] FATAL: Mixlib::ShellOut::ShellCommandFailed: twx_keystore_secret[encrypt_db_password] (twx_foundation::database line 47) had an error: Mixlib::ShellOut::ShellCommandFailed: execute[secret ] (c:/progra~2/thingw~1/installer/foundation/local-mode-cache/cache/cookbooks/twx_keystore/resources/secret.rb line 35) had an error: Mixlib::ShellOut::ShellCommandFailed: Command execution failed. STDOUT/STDERR suppressed for sensitive resource

1 ACCEPTED SOLUTION

Accepted Solutions
slangley
23-Emerald II
(To:CS_9672820)

Hi @CS_9672820.

 

A couple of things come to mind:

 

  • Did you validate the requirements per the installation instructions?
  • Did you run the installer as Administrator?

Also, from a review of the logs, it appears you may have tried to install multiple times.  If so, you need to check to make sure any remnants of a previous installation are removed before retrying.  For example, the Chef Client is sometimes not removed.  You can verify by checking in Programs and Features.

 

Regards.

 

--Sharon

View solution in original post

2 REPLIES 2
slangley
23-Emerald II
(To:CS_9672820)

Hi @CS_9672820.

 

A couple of things come to mind:

 

  • Did you validate the requirements per the installation instructions?
  • Did you run the installer as Administrator?

Also, from a review of the logs, it appears you may have tried to install multiple times.  If so, you need to check to make sure any remnants of a previous installation are removed before retrying.  For example, the Chef Client is sometimes not removed.  You can verify by checking in Programs and Features.

 

Regards.

 

--Sharon

slangley
23-Emerald II
(To:slangley)

Hi @CS_9672820.

 

Did the previous post help to solve your issue.  If so, please mark it as the Accepted Solution for the benefit of others with the same question. 

 

If you are still having issues, please let us know.

 

Regards.

 

--Sharon

 

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