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Thingworx not launching

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Thingworx not launching

After following every required step even,I'm getting 404 Error with message "

HTTP Status 404 - /Thingworx/Composer/index.html

Note:  WAR file is not corrupted,Tomcat and JRE is compatible,Postgressql is installed and configured correctly. Tried re-installing Thingworx (deleted Storage folders from webapps and work)

What to do now? Any hints/suggetions?

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28 REPLIES 28

Re: Thingworx not launching

Tarun, have you checked the tomcat and application logs from the ThingWorx? is this a new installation if not what was changed recently? Which version of ThingWorxyou are using?

Re: Thingworx not launching

Hi Tarun Nayyar,

Do you see your Thingworx application as running in Tomcat manager?

Another thing you can try is, undeploy Thingworx WAR file in Tomcat manager UI, and deploy WAR file again in the UI.

Thanks,

Takaaki

Re: Thingworx not launching

Hi Tarun,

Please follow below step:

  1. Check for the version match, as of tomcat and java have to be at minimum 8
  2. Ensure the proper port on tomcat is being used when accessing the Composer
  3. Check for proxy server/redirection
  4. If still not resolved, please attach you tomcat and thingworx log

Lily

Re: Thingworx not launching

Checked logs but nothing useful there.

Yes,its a new installation of 7.1 version.

Attached logs below.

Re: Thingworx not launching

Yes, Thingworx application is running in Tomcat manager as "Start" enabled.

Tried to undeploy and re-deploy WAR file but still getting error as :

Re: Thingworx not launching

version compatibility as follows:

Java 8 update 121

Apache 8.0.36

Postgres SQL 9.4

Port :8080

Re: Thingworx not launching

Re: Thingworx not launching

A couple of things:

1. Could you please open pg admin and expand the thingworx database, then post a screenshot here of what you see - how many tablespaces are created? One of the scripts could've failed to complete correctly. Also is the database connected? You may check that in the pg admin as well (right click on the db).

2.Could you please open your tomcat configuration, go to Java tab and post a screenshot here ( I would like to check your Java path and ensure it points to the right dll)

3. Next thing -- how was the war file deployed, through the tomcat manager (in the web browser)? If so, this would cause the error. You need to stop the tomcat, ensure the previous installations are removed (nothing in the webapps folder and no THingworxStorage and ThingworxStorage), then copy the Thingworx.war file inside of Tomcat/webapps folder. Start the tomcat and it will deploy the thingworx application automatically. You may also refer to this guide for possible ideas.

Frequently Seen Errors upon launching the Thingworx application:

Re: Thingworx not launching

Here are the sreenshots of Postgres SQL client.

I did the same way for WAR file but no luck.