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ThingworxNet.EdgeInstaller_X86

kyetzer
10-Marble

ThingworxNet.EdgeInstaller_X86

Can this be installed on a windows 7 (64 bit) machine?

5 REPLIES 5
PaiChung
21-Topaz II
(To:kyetzer)

Hi Ken,

I would log this as a case on support.ptc.com

x86 seems to indicate a 32 bit program, I do not know if it is set up to work within a 64 bit environment.

Pai,

    Thanks.  This thing has not been touched in a couple of years and now they are trying to resurrect it it.  I originally set this up with Riaan's help and got it working on an xp machine.  Unfortunately,  everything is fairly old now (server is thingworx version 4).

-Ken

Pai,

      If I am getting the following error

                        Access Denied - Insufficient Privileges

      when trying to ask the question on support.ptc.com,  am I out of luck?

P.S.  I am logging in under my Joy Global account,  which is a GOLD account

-Ken

PaiChung
21-Topaz II
(To:kyetzer)

Hi Ken, that's quite old, I don't think we support a version that far back. Only way to really find out though is to ask.

If you are getting the Access Denied, it may be that your account information doesn't have the proper enablement on it anymore.

Please contact the sales person you work with to have that checked, or I think you have Bill Nyman's email right?

You can email him to find out your account status.

Pai,

   Thanks for the info.  I will send an email to Bill.

-Ken

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