Trying to create the security image but, in the documentation there is an impossible command shell

[PG_10083057]

Hi @VladimirRosu, I'm trying to create the security image but as you can see, in the documentation there is an impossible command shell, without param.

I didn't find the meaning going through the sh code. 

maybe I missed something

this is the error trying to create the  twx image

Thanks in advance

Pier

[jensc]

Hello,

The error message in your second screenshot gives me the impression that you do not have permission to access the docker images.

Are the images located locally on your computer or are you trying to pull them from a remote registry?

Regards,

Jens

[PG_10083057]

Hi Jens! Thanks for your reply.

I think I fix that and the state of art is:

Security container: OK!

PostgreS: OK!

Platform: KO!

Thoughts?

[jensc]

Hello,

It is a bit hard to tell. But it looks like you are getting an error in your Postgres logs, although it does also say the initialization was completed...

For you platform it does look like there is something wrong with your security-cli. Might be because of the password.

I have attached my yaml file, I was using a MSSQL DB, but I hope you can still compare it to yours.

I know I had some issues with the security stuff as well and I think it was because I was missing something in the yaml file relating to the KEYSTORE.

Hope it helps you.

Regards,

Jens

[PG_10083057]

2023-01-03 12:55:19 CATALINA_OPTS=-Dserver -Dd64 -XX:+UseNUMA -Djsse.enableSNIExtension=true -Djava.net.preferIPv4Stack=true -Dcom.sun.management.jmxremote -Dcom.sun.management.jmxremote.port=7006 -Dcom.sun.management.jmxremote.rmi.port=7006 -Dcom.sun.management.jmxremote.ssl=false -Dcom.sun.management.jmxremote.authenticate=false -Dcom.sun.management.jmxremote.host=0.0.0.0 -Djava.rmi.server.hostname=0.0.0.0 -DTHINGWORX_STORAGE=/ThingworxStorage -XX:HeapDumpPath=/ThingworxStorage/logs -Dfile.encoding=UTF-8 -Djava.library.path=/app/opt/apache-tomcat/webapps/Thingworx/WEB-INF/extensions -Dlog4j2.formatMsgNoLookups=true -Xms2g -Xmx4g
2023-01-03 12:55:24 11:55:24,082 |-INFO in ch.qos.logback.classic.LoggerContext[default] - Could NOT find resource [logback-test.xml]
2023-01-03 12:55:24 11:55:24,082 |-INFO in ch.qos.logback.classic.LoggerContext[default] - Could NOT find resource [logback.groovy]
2023-01-03 12:55:24 11:55:24,083 |-INFO in ch.qos.logback.classic.LoggerContext[default] - Found resource [logback.xml] at [jar:file:/app/opt/apache-tomcat/webapps/Thingworx/WEB-INF/lib/thingworx-platform-common-9.3.6-b1323.jar!/logback.xml]
2023-01-03 12:55:24 11:55:24,090 |-INFO in ch.qos.logback.core.joran.spi.ConfigurationWatchList@585264f5 - URL [jar:file:/app/opt/apache-tomcat/webapps/Thingworx/WEB-INF/lib/thingworx-platform-common-9.3.6-b1323.jar!/logback.xml] is not of type file
2023-01-03 12:55:24 11:55:24,108 |-INFO in ch.qos.logback.classic.joran.action.LoggerContextListenerAction - Adding LoggerContextListener of type [com.thingworx.logging.LogbackCustomLoggerContextListener] to the object stack
2023-01-03 12:55:24 11:55:24,082 |-INFO in ch.qos.logback.classic.LoggerContext[default] - Could NOT find resource [logback-test.xml]
2023-01-03 12:55:24 11:55:24,082 |-INFO in ch.qos.logback.classic.LoggerContext[default] - Could NOT find resource [logback.groovy]
2023-01-03 12:55:24 11:55:24,083 |-INFO in ch.qos.logback.classic.LoggerContext[default] - Found resource [logback.xml] at [jar:file:/app/opt/apache-tomcat/webapps/Thingworx/WEB-INF/lib/thingworx-platform-common-9.3.6-b1323.jar!/logback.xml]
2023-01-03 12:55:24 11:55:24,090 |-INFO in ch.qos.logback.core.joran.spi.ConfigurationWatchList@585264f5 - URL [jar:file:/app/opt/apache-tomcat/webapps/Thingworx/WEB-INF/lib/thingworx-platform-common-9.3.6-b1323.jar!/logback.xml] is not of type file
2023-01-03 12:55:24 11:55:24,108 |-INFO in ch.qos.logback.classic.joran.action.LoggerContextListenerAction - Adding LoggerContextListener of type [com.thingworx.logging.LogbackCustomLoggerContextListener] to the object stack
2023-01-03 12:55:24 11:55:24,404 |-ERROR in ch.qos.logback.core.joran.spi.Interpreter@3:88 - RuntimeException in Action for tag [contextListener] com.thingworx.exceptions.ConfigurationException: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider
2023-01-03 12:55:24 at com.thingworx.exceptions.ConfigurationException: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider
2023-01-03 12:55:24 at at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:3471)
2023-01-03 12:55:24 at at com.thingworx.logging.LogbackUtilities.loadLogbackConfiguration(LogbackUtilities.java:54)
2023-01-03 12:55:24 at at com.thingworx.logging.LogUtilities.initializeLoggerContext(LogUtilities.java:440)
2023-01-03 12:55:24 at at com.thingworx.logging.LogbackCustomLoggerContextListener.start(LogbackCustomLoggerContextListener.java:23)
2023-01-03 12:55:24 at at ch.qos.logback.classic.joran.action.LoggerContextListenerAction.end(LoggerContextListenerAction.java:70)
2023-01-03 12:55:24 at at ch.qos.logback.core.joran.spi.Interpreter.callEndAction(Interpreter.java:309)
2023-01-03 12:55:24 at at ch.qos.logback.core.joran.spi.Interpreter.endElement(Interpreter.java:193)
2023-01-03 12:55:24 at at ch.qos.logback.core.joran.spi.Interpreter.endElement(Interpreter.java:179)
2023-01-03 12:55:24 at at ch.qos.logback.core.joran.spi.EventPlayer.play(EventPlayer.java:62)

[jensc · Accepted solution]

Hello,

For your particular error: "Failed to create SecurityManager, Failed to load SecretProvider".

I found this PTC support page: https://www.ptc.com/en/support/article/CS305796

It goes into detail on what you could try to fix the issue.

Regards,

Jens