Unable to fetch license file with device id<<device id>>The installation grace period is over.

[PGayathri]

Previously last may 26th my thingworx composer was running. but now it is not running getting below logs in application log file.

please provide me the solution.

2018-06-11 10:19:57.021+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2018-06-11 10:20:07.255+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2018-06-11 10:20:17.845+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2018-06-11 10:20:28.607+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2018-06-11 10:20:28.607+0000 [L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to fetch license file with device id 56e69d7b-5c3d-4deb-a434-b1d8dcf6461a
2018-06-11 10:20:28.638+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Flexara threw exception when checking for previously acquired license: Storage anchor break found.
2018-06-11 10:20:28.638+0000 [L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to connect to the PTC license server. Please make sure the LicensingConnectionSettings settings in the platform-settings.json in the ThingworxPlatform directory are correct. If your server is not connected to the internet please use the request file licenseRequestFile.txt created in the ThingworxPlatform directory to do a manual install of the license
2018-06-11 10:20:28.794+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ====================================================================
2018-06-11 10:20:28.794+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] The installation grace period is over. You must install license manually by placing the license_capability_response.bin file in thingworx platform dir
2018-06-11 10:20:28.794+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ====================================================================
2018-06-11 10:20:28.794+0000 [L: WARN] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Shutting down the Platform.

I am attaching my log file also.

thanks

[supandey · Accepted solution]

Hi @PGayathri you seem to be running into the issue reported in this knowledge base article https://www.ptc.com/en/support/article?n=CS281533

Could you give it a try and let us know if this helps. In case this doesn't resolve the issue for you I would recommend opening a support case with us.

[PGayathri]

Hi Supandey,

Thanks. https://www.ptc.com/en/support/article?n=CS281516&posno=1&q=281516&source=search (for windows article) worked for me.

Thank you so much for the solution :)