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Unable to fetch license file with device id<<device id>>The installation grace period is over.

SOLVED
Regular Member

Unable to fetch license file with device id<<device id>>The installation grace period is over.

Previously last may 26th my thingworx composer was running. but now it is not running getting below logs in application log file.

 

please provide me the solution.

 


2018-06-11 10:19:57.021+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2018-06-11 10:20:07.255+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2018-06-11 10:20:17.845+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2018-06-11 10:20:28.607+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2018-06-11 10:20:28.607+0000 [L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to fetch license file with device id 56e69d7b-5c3d-4deb-a434-b1d8dcf6461a
2018-06-11 10:20:28.638+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Flexara threw exception when checking for previously acquired license: Storage anchor break found.
2018-06-11 10:20:28.638+0000 [L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to connect to the PTC license server. Please make sure the LicensingConnectionSettings settings in the platform-settings.json in the ThingworxPlatform directory are correct. If your server is not connected to the internet please use the request file licenseRequestFile.txt created in the ThingworxPlatform directory to do a manual install of the license
2018-06-11 10:20:28.794+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ====================================================================
2018-06-11 10:20:28.794+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] The installation grace period is over. You must install license manually by placing the license_capability_response.bin file in thingworx platform dir
2018-06-11 10:20:28.794+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ====================================================================
2018-06-11 10:20:28.794+0000 [L: WARN] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Shutting down the Platform.

 

I am attaching my log file also.

 

thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Unable to fetch license file with device id<<device id>>The installation grace perio

Hi @PGayathri you seem to be running into the issue reported in this knowledge base article https://www.ptc.com/en/support/article?n=CS281533

 

Could you give it a try and let us know if this helps. In case this doesn't resolve the issue for you I would recommend opening a support case with us.

View solution in original post

2 REPLIES 2

Re: Unable to fetch license file with device id<<device id>>The installation grace perio

Hi @PGayathri you seem to be running into the issue reported in this knowledge base article https://www.ptc.com/en/support/article?n=CS281533

 

Could you give it a try and let us know if this helps. In case this doesn't resolve the issue for you I would recommend opening a support case with us.

View solution in original post

Re: Unable to fetch license file with device id<<device id>>The installation grace perio

Hi Supandey,

 

Thanks. https://www.ptc.com/en/support/article?n=CS281516&posno=1&q=281516&source=search (for windows article) worked for me.

 

Thank you so much for the solution :)