Unable to import extensions and files in ThingWorx 8.5 with postgres

[svisveswaraiya]

Hi,

I upgraded to ThingWorx 8.5 recently. I have installed ThingWorx with Postgres 10. But when I try to import any extensions or files it shows error and doesn't import.Below is my platform setting json.

{
"PlatformSettingsConfig": {
"AdministratorUserSettings": {
"InitialPassword": "admin@123456789"
},

"ExtensionPackageImportPolicy": {
"importEnabled": true,
"allowJarResources": true ,
"allowJavascriptResources": true,
"allowCSSResources": true ,
"allowJSONResources": true ,
"allowWebAppResources": true,
"allowEntities": true,
"allowExtensibleEntities": true
}

},
"PersistenceProviderPackageConfigs": {
"PostgresPersistenceProviderPackage": {
"ConnectionInformation": {
"jdbcUrl": "jdbc:postgresql://localhost:5434/thingworx",
"password": "twadmin",
"username": "twadmin"
}
}
}
}

How can i resolve this?

Thanks in advance,

Shalini V.

[raluca_edu]

Hi,

What error is in Application.log?

Thanks,
Raluca Edu

[svisveswaraiya]

Hi @raluca_edu ,

In logs, it always says Application key missing and websocket closed. I have attached my application log.

[slangley]

Hi @svisveswaraiya.

Your log file is too large to search unless you know what time the issue occurred.  If you're still having a problem, please stop Tomcat, move the logs to another location then restart.  Then provide the following information:

• What extension are you trying to import?
• Are you running ThingWorx Apps, Navigate, etc. and if so what version?  Note that ThingWorx products require very specific versions of ThingWorx
• The log files located at \ThingworxStorage\logs

Regards.

--Sharon