Solved: Where can I find the Thingworx.war file??

shariharan · ‎Oct 05, 2017

I'm trying to run a local instance of the thingworx application on a windows machine and to do this, I'm following this guide: https://support.ptc.com/WCMS/files/169063/en/Installing_ThingWorx_6.6_1.pdf

I've installed all prerequisites including Thingworx 8.1. Please help me find the Thingworx.war file that has to be placed in the Tomcat installation location.

Thanks in advance.

Regards,

Ram

jdass · ‎Oct 05, 2017

Hi Ram,

You can download any version of the ThingWorx platform from the PTC Support site .

https://support.ptc.com/appserver/auth/it/esd/product.jsp?prodFamily=TWX

Once you download the appropriate version , you can find the Thinworx.war file by unzipping the downloaded package.

What version of ThingWorx are you trying to install? 6.6 or 8.1?

View solution in original post

jdass · ‎Oct 05, 2017

Hi Ram,

You can download any version of the ThingWorx platform from the PTC Support site .

https://support.ptc.com/appserver/auth/it/esd/product.jsp?prodFamily=TWX

Once you download the appropriate version , you can find the Thinworx.war file by unzipping the downloaded package.

What version of ThingWorx are you trying to install? 6.6 or 8.1?

shariharan · ‎Oct 06, 2017

Thank you for the reply. I was able to find almost all the required files and install it successfully. However, I'm unable to login to the local instance using the username and password given in the installation guide. None of the logs have any information except localhost_access_log which has nothing but status code 401.

The username I used: Administrator

Password: trUf6yuz2?_Gub

Is this something you could help with?

ytella · ‎Oct 06, 2017

Hi Sriram,

Could you please share application.log from ThingworxStorage/logs folder?

jdass · ‎Oct 06, 2017

Could you attach the Application logs present in ThingworxStorage/logs folder?

shariharan · ‎Oct 06, 2017

Here's a snippet of the file:

2017-10-06 14:16:34.376-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem ValueStreamProcessingSubsystem is starting

2017-10-06 14:16:34.376-0400 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [ValueStreamProcessingSubsystem]

2017-10-06 14:16:34.376-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem ValueStreamProcessingSubsystem is started

2017-10-06 14:16:34.376-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem WSCommunicationsSubsystem is starting

2017-10-06 14:16:34.376-0400 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [WSCommunicationsSubsystem]

2017-10-06 14:16:34.376-0400 [L: INFO] [O: c.t.c.p.m.DispatchingServerCommunicationModule] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Registering as EndpointBinding Registry Observer

2017-10-06 14:16:34.376-0400 [L: INFO] [O: c.t.c.c.m.CommunicationModuleBase] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Started DispatchingServerCommunicationModule [Running: true]

2017-10-06 14:16:34.376-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem WSCommunicationsSubsystem is started

2017-10-06 14:16:34.376-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem UserManagementSubsystem is starting

2017-10-06 14:16:34.376-0400 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [UserManagementSubsystem]

2017-10-06 14:16:34.376-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem UserManagementSubsystem is started

2017-10-06 14:16:34.376-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem TunnelSubsystem is starting

2017-10-06 14:16:34.376-0400 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [TunnelSubsystem]

2017-10-06 14:16:34.376-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem TunnelSubsystem is started

2017-10-06 14:16:34.376-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem MessageStoreSubsystem is starting

2017-10-06 14:16:34.376-0400 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [MessageStoreSubsystem]

2017-10-06 14:16:34.376-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem MessageStoreSubsystem is started

2017-10-06 14:16:34.376-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem LicensingSubsystem is starting

2017-10-06 14:16:34.376-0400 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [LicensingSubsystem]

2017-10-06 14:16:35.670-0400 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] License Server could not process request

2017-10-06 14:16:35.749-0400 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] License Server could not process request

2017-10-06 14:16:35.814-0400 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] License Server could not process request

2017-10-06 14:16:35.892-0400 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] License Server could not process request

2017-10-06 14:16:35.892-0400 [L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to fetch license file with device id b1c294ca-eaa7-401b-8f1e-b5d730abe775

2017-10-06 14:16:35.892-0400 [L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to connect to the PTC license server. Please make sure the LicensingConnectionSettings settings in the platform-settings.json in the ThingworxPlatform directory are correct. If your server is not connected to the internet please use the request file licenseRequestFile.txt created in the ThinworxPlatform directory to do a manual install of the license

2017-10-06 14:16:35.892-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem LicensingSubsystem is started

2017-10-06 14:16:35.892-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem FederationSubsystem is starting

2017-10-06 14:16:35.892-0400 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [FederationSubsystem]

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem FederationSubsystem is started

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem LoggingSubsystem is starting

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [LoggingSubsystem]

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem LoggingSubsystem is started

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem AlertProcessingSubsystem is starting

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [AlertProcessingSubsystem]

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.s.a.AlertProcessingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Alert Processor...

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem AlertProcessingSubsystem is started

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem ExtensionSubsystem is starting

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [ExtensionSubsystem]

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem ExtensionSubsystem is started

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem ExportImportSubsystem is starting

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [ExportImportSubsystem]

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem ExportImportSubsystem is started

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem IntegrationSubsystem is starting

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [IntegrationSubsystem]

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem IntegrationSubsystem is started

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem PlatformSubsystem is starting

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [PlatformSubsystem]

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem PlatformSubsystem is started

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem EventProcessingSubsystem is starting

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [EventProcessingSubsystem]

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.s.e.EventProcessingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Event Router...

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem EventProcessingSubsystem is started

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem StreamProcessingSubsystem is starting

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [StreamProcessingSubsystem]

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem StreamProcessingSubsystem is started

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem WSExecutionProcessingSubsystem is starting

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [WSExecutionProcessingSubsystem]

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem WSExecutionProcessingSubsystem is started

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem FileTransferSubsystem is starting

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [FileTransferSubsystem]

2017-10-06 14:16:35.907-0400 [L: INFO] [O: c.t.s.s.f.e.TransferTracker] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Creating new Transfer Tracker

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem FileTransferSubsystem is started

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem SCIMSubsystem autostart is off

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ========================================

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.m.MessageStoreSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] MessageStore Subsystem Settings

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.m.MessageStoreSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ----------------------------------------

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.m.MessageStoreSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Thread Pool Minimum Size = 10

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.m.MessageStoreSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Thread Pool Maximum Size = 100

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.m.MessageStoreSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Max Queue Size = 100

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.m.MessageStoreSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Max Thread Life = 600000

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.m.MessageStoreSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Max Message Count = 1000

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.m.MessageStoreSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ----------------------------------------

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.w.WSExecutionProcessingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] WSExecutionProcessing Subsystem Settings

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.w.WSExecutionProcessingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ----------------------------------------

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.w.WSExecutionProcessingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Thread Pool Minimum Size = 1000

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.w.WSExecutionProcessingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Thread Pool Maximum Size = 10000

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.w.WSExecutionProcessingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Max Queue Size = 100000

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.w.WSExecutionProcessingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Max Thread Life = 600000

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.w.WSExecutionProcessingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ----------------------------------------

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.f.FileTransferSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] FileTransfer Subsystem Settings

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.f.FileTransferSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ----------------------------------------

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.f.FileTransferSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Thread Pool Minimum Size = 10

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.f.FileTransferSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Thread Pool Maximum Size = 10

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.f.FileTransferSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Max Queue Size = 100

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.f.FileTransferSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Max Thread Life = 600000

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.f.FileTransferSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] File Transfer Idle Timeout = 30000

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.f.FileTransferSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Max File Transfer Size = 100000000

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.f.FileTransferSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Max File Transfers Allowed in Offline Queue = 50000

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.f.FileTransferSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Max File Transfers Allowed Per Thing in Offline Queue = 10

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.f.FileTransferSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Time To Live (sec) of File Transfer in Offline Queue = 86400

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.f.FileTransferSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] FileTransfer Idle Timeout for Edge Controlled Transfers = 600000

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.f.FileTransferSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Max Concurrent Edge Controlled File Transfers Allowed = 500

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.f.FileTransferSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Max Concurrent Edge Controlled File Transfers Allowed Per Thing = 2

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.s.f.FileTransferSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ----------------------------------------

2017-10-06 14:16:35.923-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting All Things...

2017-10-06 14:16:35.954-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Activating Property Bindings...

2017-10-06 14:16:35.954-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Initializing Property Binding relationships...

2017-10-06 14:16:35.954-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Sending Post Start Notifications...

2017-10-06 14:16:35.986-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Thingworx Server Application...ON

2017-10-06 14:16:36.001-0400 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Datastore database...INITIALIZED

2017-10-06 14:35:09.023-0400 [L: ERROR] [O: c.t.p.h.H2ModelExceptionTranslator] [I: ] [U: ] [S: ] [T: http-nio-8001-exec-4] [message: [1,012] Data store timeout error: [Error occurred while accessing the model provider.]]

2017-10-06 14:35:09.024-0400 [L: ERROR] [O: c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8001-exec-4] Failed to lock user

jdass · ‎Oct 06, 2017

Could you share your platform-settings.json file?

ytella · ‎Oct 06, 2017

Also, please review the resolution steps given in the following document and let us know the result:

https://www.ptc.com/en/support/article?n=CS233225&language=en&posno=10&q=401%20error&source=search

jdass · ‎Oct 06, 2017

From the Application log , this line "2017-10-06 14:16:35.892-0400 [L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to connect to the PTC license server. Please make sure the LicensingConnectionSettings settings in the platform-settings.json in the ThingworxPlatform directory are correct. If your server is not connected to the internet please use the request file licenseRequestFile.txt created in the ThinworxPlatform directory to do a manual install of the license" --> states that the LicensingConnectionSettings settings in the platform-settings.json is incorrect.