Which open source InfluxDB version is supported as persistence provider for ThingWorx 9.6.1

[PG_CG]

On the release advisor 

https://release-advisor.ptc.com/releaseMatrix?releaseId=2006

in compatibility matrix it is mention that the InfluxDB 2.7.5 Open Source version is supported by ThingWorx 9.6.1.

And on support portal https://support.ptc.com/help/thingworx/platform/r9.6/en/index.html#page/ThingWorx/Help/Composer/DataStorage/PersistenceProviders/DownloadingAndInstallingInfluxDB1_x.html

the InfluxDB download link for open source are given for 1.8.10 version also.

We are upgrading from ThingWorx 9.3.8 to 9.6.1 so for that which InfluxDB open source version should we use?

The one which is mentioned on release advisor (InfluxDB 2.7.5 Open Source version)

or the one mentioned on support portal  (InfluxDB 1.8.10 Open Source version)

With InfluxDB 2.7.5 Open Source version we need to change database to buckets which include many changes therefor we want to know if InfluxDB 1.x version is also supported by ThingWorx 9.6.1.

[Rocko]

For questions like this I would recommend to contact PTC support instead of the forum because

1) You need a definitive, binding answer if it is supported or not. You don't want to rely on opinions for this.

2) You found is a contradiction between Documentation and RA which needs to be fixed. If no-one tells support/doc-team, they will not know.

[slangley]

Hi @PG_CG 

I agree with @Rocko that a case will be needed for this so we can correct the discrepancy.  I didn't find that a case had been created under your account so I will be creating one.  If, however, a case was created under a different account within your organization, please private message me the case number and/or the contact name on the case.

Once the case is open, you will receive an email confirmation from eSupport, but I will also private message you the case number.

Regards.

--Sharon

[slangley]

Hi @PG_CG 

Apologies for the delay.  It took some time to track down the answer.

I was advised that you should follow the Release Advisor. TWX stopped supporting InfluxDB v1 OSS from TWX 9.4.  As it currently stands, you will need to move to OSS V2 if you need to upgrade to 9.6.1.

There is a possibility this decision could change.  ThingWorx support for V1 OSS was dropped because InfluxDB stopped updating it in 2021.  However, it appears that Influx decided to revive it in October.  That may change PTC's position on supporting that version, but it's not a decision that will be made overnight. 

What is the timeline for your project?  With that information, I can try to push for a decision on resuming support of  OSS V1.

Regards.

--Sharon

[slangley]

Hi @PG_CG.

Just a reminder that we also have a case open on this issue.  That case will remain open until R&D has addressed all concerns.  Since there is a possibility we will be reconsidering our support of V1, it would be helpful if you could provide the timeline for your project so I can advise the Product Manager, as this information may escalate the decision.

If my previous response to this post answered your question, please mark it as the Accepted Solution for the benefit of others in the community. 

Regards.

--Sharon