Re: error while installing Docker for Thingworx an...

rvuta1 · ‎Aug 10, 2017

Hello,

We want to install Thingworx analytics 8 server on windows 7 of desktop grade machine.

As per installation guide ,Docker toolbox is downloaded and installed on same machine of windows 7.

After installing when we are running command of Docker info, its throwing error as below..

any other tools has to be installed or other settings we have to check?

Please help.

Regards,

Raji.

hkumar-41 · ‎Aug 10, 2017

Run the Docker Quickstart Terminal. installed with Docker to check the version.

rvuta1 · ‎Aug 11, 2017

Hi Harish,

Here we want to check docker on windows has installed properly or not.As we are facing error while installing analytics server.

That's why we ran Docker version command.

As it is throwing error ,we assumed docker not installed properly.

below is the error we are getting while installing Analytics server.

Regards,

Raji.

hkumar-41 · ‎Aug 11, 2017

Raji,

Your first post indicate that you are using Docker version 17.06.0.CE. I second post 17.03.0.ce. I would suggest to uninstall all the installed versions

Uninstall Docker Toolbox using Window's standard process for uninstalling programs through the control panel (programs and features). ...
remove the C:\Users\<your-user>\.docker directory. ...
remove the C:\Users\<your-user>\AppData\Roaming\DockerToolbox
Uninstall Oracle VirtualBox, which is installed as a part of the Toolbox install.

Download & Install the latest version of Docker. After installation, Run the Docker quick start terminal and than run the version command.

rvuta1 · ‎Aug 11, 2017

Hi Harish,

We did all the steps as you suggested.

but still getting same error.

cmorfin · ‎Aug 11, 2017

Hi Raji

Could you post the output of docker version executed in a quick start terminal NOT a Command prompt

Thanks

Christophe

rvuta1 · ‎Aug 11, 2017

Hi Christophe,

Pls chk

cmorfin · ‎Aug 11, 2017

Hi Raji

Thank you for that.

I am afreaid your are facing the issue reproted at https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS264269 which is basically due to the version of docker toolbox.

Could you execute the same uninstall and reinstall steps that Kumar sent you but instead of installign t he latest version install the version DockerToolbox-17.03.0-ce (the article give the link to the archive where to find it)

Thank you

Kind rgeards

Christophe

rvuta1 · ‎Aug 17, 2017

Hi Christophe Morfin,

Thanks for your reply.

We tried with 17.03.0 version ,this time we got different error while installing Analytics.

We have chosen second option to connect with postgre that is "Install docker community postgreSQL".

After this error it continued installation and got installation Summary is as follows :

Finally we are not able to access Analytics URL:

getting error message as "Site can not be reached"

While installing it has asked for Tomcat port.Does it mean that it is communicating with Thingworx server?

or separately Tomcat needs to installed in this analytics machine?

Please help.

Regards,

Raji

cmorfin · ‎Aug 17, 2017

Hi Raji

Could you please post the install log ?

You should find it in the installation directory and is named thingWorxAnalyticsServer-install.log

Thanks

Christophe

rvuta1 · ‎Aug 18, 2017

Hi Christophe Morfin,

Please check below log.

*******************************************************************************************************

Log started 08/17/2017 at 18:46:24

Preferred installation mode : win32

Trying to init installer in mode win32

Mode win32 successfully initialized

[18:46:27] - Installing ThingWorx Analytics Server...

[18:46:27] - Started Executing preInstallationActionList Actions...

[18:46:27] - Completed Executing preInstallationActionList Actions...

[18:47:35] - Verifying if PostgreSQL is connected ...

Executing cmd /c "C:\Program Files (x86)\ThingWorxAnalyticsServer/validation/postgresql_validator.exe" superuser **** postgres 10.169.36.36 5432

Script exit code: 1

Script output:

Verifying PostgreSQL connection ...

Error accessing postgres connection: dial tcp 10.169.36.36:5432: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

Script stderr:

Program ended with an error exit code

Error running cmd /c "C:\Program Files (x86)\ThingWorxAnalyticsServer/validation/postgresql_validator.exe" superuser **** postgres 10.169.36.36 5432: Program ended with an error exit code

[18:47:58] - PostgreSQL connection verification [FAILED]

[18:48:25] - Verifying if PostgreSQL is connected ...

Executing cmd /c "C:\Program Files (x86)\ThingWorxAnalyticsServer/validation/postgresql_validator.exe" postgres **** postgres 10.169.36.36 5432

Script exit code: 1

Script output:

Verifying PostgreSQL connection ...

Error accessing postgres connection: dial tcp 10.169.36.36:5432: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

Script stderr:

Program ended with an error exit code

Error running cmd /c "C:\Program Files (x86)\ThingWorxAnalyticsServer/validation/postgresql_validator.exe" postgres **** postgres 10.169.36.36 5432: Program ended with an error exit code

[18:48:48] - PostgreSQL connection verification [FAILED]

[18:50:15] - Verifying if PostgreSQL is connected ...

Executing cmd /c "C:\Program Files (x86)\ThingWorxAnalyticsServer/validation/postgresql_validator.exe" postgres **** postgres 10.169.36.36 5432

Script exit code: 1

Script output:

Verifying PostgreSQL connection ...

Error accessing postgres connection: dial tcp 10.169.36.36:5432: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

Script stderr:

Program ended with an error exit code

Error running cmd /c "C:\Program Files (x86)\ThingWorxAnalyticsServer/validation/postgresql_validator.exe" postgres **** postgres 10.169.36.36 5432: Program ended with an error exit code

[18:50:38] - PostgreSQL connection verification [FAILED]

[18:51:54] - Verifying if PostgreSQL is connected ...

Executing cmd /c "C:\Program Files (x86)\ThingWorxAnalyticsServer/validation/postgresql_validator.exe" postgres **** postgres 10.169.36.36 5432

Script exit code: 1

Script output:

Verifying PostgreSQL connection ...

Error accessing postgres connection: dial tcp 10.169.36.36:5432: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

Script stderr:

Program ended with an error exit code

Error running cmd /c "C:\Program Files (x86)\ThingWorxAnalyticsServer/validation/postgresql_validator.exe" postgres **** postgres 10.169.36.36 5432: Program ended with an error exit code

[18:52:17] - PostgreSQL connection verification [FAILED]

Preparing to Install

[18:53:25] - Verifying if native docker is installed and running ...

Executing cmd /c "C:\Program Files (x86)\ThingWorxAnalyticsServer/validation/docker_validator.exe"

Script exit code: 1

Script output:

Verifying docker installation ...

Command output: Docker version 17.03.0-ce, build 60ccb22

docker installation verified

Error accessing docker daemon: exit status 1

Script stderr:

Program ended with an error exit code

Could not verify native docker, verifying for docker-machine.

[18:53:29] - Native docker verification [FAILED]

[18:53:29] - check_host_mach_ip_already_set...

[18:53:29] - Verifying if docker-machine is installed...

18:53:29] - Checking if Hyper-v is running...

[18:53:29] - Type of virtualization: virtualbox

[18:53:29] - docker-machine is installed [SUCCESS]...

[18:53:29] - Removing any existing docker machine "DockerMachinePTC"...

Executing docker-machine rm -f DockerMachinePTC

Script exit code: 0

Script output:

About to remove DockerMachinePTC

WARNING: This action will delete both local reference and remote instance.

Script stderr:

Error removing host "DockerMachinePTC": Host does not exist: "DockerMachinePTC"

Can't remove "DockerMachinePTC"

[18:53:31] - Creating docker machine "DockerMachinePTC"...

Executing docker-machine create -d virtualbox --virtualbox-memory "4096" --virtualbox-disk-size "10000" --virtualbox-share-folder "\\?\C:\Program Files (x86)\ThingWorxAnalyticsServer:installdir" DockerMachinePTC

Script exit code: 0

Script output:

Running pre-create checks...

(DockerMachinePTC) Unable to get the latest Boot2Docker ISO release version: Get https://api.github.com/repos/boot2docker/boot2docker/releases/latest: dial tcp 192.30.253.117:443: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

Creating machine...

(DockerMachinePTC) Unable to get the latest Boot2Docker ISO release version: Get https://api.github.com/repos/boot2docker/boot2docker/releases/latest: dial tcp 192.30.253.116:443: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

(DockerMachinePTC) Copying C:\Users\1039063\.docker\machine\cache\boot2docker.iso to C:\Users\1039063\.docker\machine\machines\DockerMachinePTC\boot2docker.iso...

(DockerMachinePTC) Creating VirtualBox VM...

(DockerMachinePTC) Creating SSH key...

(DockerMachinePTC) Starting the VM...

(DockerMachinePTC) Check network to re-create if needed...

(DockerMachinePTC) Waiting for an IP...

Waiting for machine to be running, this may take a few minutes...

Detecting operating system of created instance...

Waiting for SSH to be available...

Detecting the provisioner...

Provisioning with boot2docker...

Copying certs to the local machine directory...

Copying certs to the remote machine...

Setting Docker configuration on the remote daemon...

Checking connection to Docker...

Docker is up and running!

To see how to connect your Docker Client to the Docker Engine running on this virtual machine, run: C:\Program Files\Docker Toolbox\docker-machine.exe env DockerMachinePTC

Script stderr:

[18:57:34] - Setting environment variables...

Setting variable DOCKER_HOST from docker_machine_validator.exe DockerMachinePTC DOCKER_HOST

Script exit code: 0

Script output:

tcp://192.168.99.101:2376

Script stderr:

Setting variable DOCKER_CERT_PATH from docker_machine_validator.exe DockerMachinePTC DOCKER_CERT_PATH

Script exit code: 0

Script output:

C:\Users\1039063\.docker\machine\machines\DockerMachinePTC

Script stderr:

[18:57:44] - Docker machine "DockerMachinePTC" created [SUCCESS]...

Setting variable docker_machine_ip from cmd /c docker-machine ip "DockerMachinePTC"

Script exit code: 0

Script output:

192.168.99.101

Script stderr:

Directory already exists: C:\Program Files (x86)\ThingWorxAnalyticsServer

Unpacking files

Unpacking C:\Program Files (x86)\ThingWorxAnalyticsServer\twxml-analytics-server-docker-8.0.0.tar

Directory already exists: C:\Program Files (x86)\ThingWorxAnalyticsServer

Unpacking files

Unpacking C:\Program Files (x86)\ThingWorxAnalyticsServer\ptc-zookeeper-docker-3.4.8.tar

Directory already exists: C:\Program Files (x86)\ThingWorxAnalyticsServer

Unpacking files

Unpacking C:\Program Files (x86)\ThingWorxAnalyticsServer\twxml-analytics-gridworker-docker-8.0.0.tar

Directory already exists: C:\Program Files (x86)\ThingWorxAnalyticsServer\license_agreement

Unpacking files

Unpacking C:\Program Files (x86)\ThingWorxAnalyticsServer\license_agreement\EULA.txt

Directory already exists: C:\Program Files (x86)\ThingWorxAnalyticsServer\validation

Unpacking files

Unpacking C:\Program Files (x86)\ThingWorxAnalyticsServer\validation\docker_validator.exe

Directory already exists: C:\Program Files (x86)\ThingWorxAnalyticsServer\validation

Unpacking files

Unpacking C:\Program Files (x86)\ThingWorxAnalyticsServer\validation\docker_machine_validator.exe

Directory already exists: C:\Program Files (x86)\ThingWorxAnalyticsServer\validation

Unpacking files

Unpacking C:\Program Files (x86)\ThingWorxAnalyticsServer\validation\postgresql_validator.exe

Creating directory C:\Program Files (x86)\ThingWorxAnalyticsServer\launcher

Unpacking files

Unpacking C:\Program Files (x86)\ThingWorxAnalyticsServer\launcher\launcher.exe

[18:59:03] - Started Executing postInstallationActionList...

[18:59:03] - Installing analytics service...

[18:59:03] - Installing Docker community PostgreSQL 9.5 with adminuser/adminpwd [postgres/62cee68c7e] on port[5432]...

Creating container for Docker community PostgreSQL 9.5 ...

Executing docker run -d -l TAS -l TWX --name community_postgres -p 5432:5432 -e POSTGRES_PASSWORD=62cee68c7e postgres:9.5

Script exit code: 125

Script output:

Script stderr:

time="2017-08-17T17:59:04+05:30" level=info msg="Unable to use system certificate pool: crypto/x509: system root pool is not available on Windows"

Unable to find image 'postgres:9.5' locally

C:\Program Files\Docker Toolbox\docker.exe: Error response from daemon: Get https://registry-1.docker.io/v2/: dial tcp: lookup registry-1.docker.io on 10.0.2.3:53: server misbehaving.

See 'C:\Program Files\Docker Toolbox\docker.exe run --help'.

Could not create container for Docker community PostgreSQL 9.5. Please refer to the install.log file for more details.

Creating volume for ThingworxAnalyticsServer..

Executing docker volume create --name ThingworxAnalyticsServer

Script exit code: 0

Script output:

ThingworxAnalyticsServer

Script stderr:

time="2017-08-17T17:59:51+05:30" level=info msg="Unable to use system certificate pool: crypto/x509: system root pool is not available on Windows"

Loading image for Zookeeper ...

Executing docker load -i ptc-zookeeper-docker-3.4.8.tar

Script exit code: 0

Script output:

Loaded image: ptc/zookeeper-docker:3.4.8

Script stderr:

time="2017-08-17T17:59:53+05:30" level=info msg="Unable to use system certificate pool: crypto/x509: system root pool is not available on Windows"

Loading image for ThingWorx Analytics Server ...

Executing docker load -i twxml-analytics-server-docker-8.0.0.tar

Script exit code: 0

Script output:

Loaded image: twxml/analytics-server-docker:8.0.0

Script stderr:

time="2017-08-17T18:00:27+05:30" level=info msg="Unable to use system certificate pool: crypto/x509: system root pool is not available on Windows"

Loading image for Gridworker ...

Executing docker load -i twxml-analytics-gridworker-docker-8.0.0.tar

Script exit code: 0

Script output:

Loaded image: twxml/analytics-gridworker-docker:8.0.0

Script stderr:

time="2017-08-17T18:02:50+05:30" level=info msg="Unable to use system certificate pool: crypto/x509: system root pool is not available on Windows"

Creating container for Zookeeper ...

Executing docker run -d -l TAS -l TWX --name zookeeper -p 2181:2181 ptc/zookeeper-docker:3.4.8

Script exit code: 0

Script output:

15219b301d1cd924b8be917a7d10394725ea24f1ee746d70e2c7c92bd46a153b

Script stderr:

time="2017-08-17T18:05:05+05:30" level=info msg="Unable to use system certificate pool: crypto/x509: system root pool is not available on Windows"

Creating container for Gridworker ...

Executing docker run -d -l TAS -l TWX --name gridworker1 --link zookeeper:zookeeper --restart=always -v ThingworxAnalyticsServer:/opt/analytics/data -e GRIDWORKER_MEMORY=2G twxml/analytics-gridworker-docker:8.0.0

Script exit code: 0

Script output:

c060a82a672e003f7e9554439144eb1f91cb15e1744f7e6f1160b3b41909b317

Script stderr:

time="2017-08-17T18:05:08+05:30" level=info msg="Unable to use system certificate pool: crypto/x509: system root pool is not available on Windows"

Creating container for Analytics Server ...

Executing docker run -d -l TAS -l TWX --name analytics --link zookeeper:zookeeper -v ThingworxAnalyticsServer:/opt/analytics/data -p 8080:8080 -e DB_ADMIN_USER=postgres -e DB_ADMIN_PWD=62cee68c7e -e ADMIN_DB=postgres -e DB_HOST=192.168.99.101 -e DB_PORT=5432 -e TOMCAT_MEMORY=2G twxml/analytics-server-docker:8.0.0

Script exit code: 0

Script output:

667699eadcc250189ab7e1fc2711b37e91cbc9ad4219dd49310632caf3f6b47e

Script stderr:

time="2017-08-17T18:05:10+05:30" level=info msg="Unable to use system certificate pool: crypto/x509: system root pool is not available on Windows"

[19:05:12] Service ThingWorx Analytics Server installed [SUCCESS]

[19:05:12] - Saving installation report...

[19:05:12] - twxml/analytics-server-docker:8.0.0 twxml/analytics-gridworker-docker:8.0.0 ptc/zookeeper-docker:3.4.8, ThingworxAnalyticsServer

[19:05:13] - Installation report saved...

Creating Uninstaller

Creating uninstaller 25%

Creating uninstaller 50%

Creating uninstaller 75%

Creating uninstaller 100%

Installation completed

[19:05:31] - Finished executing ThingWorx Analytics Server installer...

Log finished 08/17/2017 at 19:05:31

*****************************************************

Regards,

Raji

cmorfin · ‎Aug 18, 2017

Hi Raji

I see several netwrok connection error in this log, so you may want to double chekc you can successfully access the Internet from that machine.

Also the postgres install fails because of

Unable to find image 'postgres:9.5' locally

C:\Program Files\Docker Toolbox\docker.exe: Error response from daemon: Get https://registry-1.docker.io/v2/: dial tcp: lookup registry-1.docker.io on 10.0.2.3:53: server misbehaving.

See 'C:\Program Files\Docker Toolbox\docker.exe run --help'.

This also can point to the fact that there is some network/DNS issue

is nslookup registry-1.docker.io returning something ?

if not then you would need to check with your network admin.

you could also try the command docker pull postgres:9.5 , I would expect it to fail in the same way but that would remove the layer of the installer and limit the issue to a docker one.

Note I will be OOTO for the next 2 weeks, but hopefully somebody else will be able to assist.

Kind rgeards

Christophe

achaube · ‎Sep 07, 2017

Hello ,

Even i am getting the same error in both the cases first the DockermachinePTC error then the Postgres9.5 error .it would be great for some help

Kind Regards,

Amar.

cmorfin · ‎Sep 07, 2017

Amar

It would be best if you could open a new thread for your issue describing exactly what you are facing.

There have been already multiple different problem dealt with in this thread so this is becoming too confusing to understand what same problem you are facing, and make this thread difficult for others to reuse.

Thank you

Kind rgeards

Christophe

achaube · ‎Sep 08, 2017

Hello Christophe ,

I have opened a thread already ,and also had shared the log files ,my issue is still the same i am able to use Thingworx analytics server when i start it form start menu ,but not able to access it from docker quick-start terminal,but didn't get a proper solution for it yet .i hope you reply in the below thread .

Thingworx analytics 8.0 docker installation on windows 7

Kind Regards

Amar .

wvangeem · ‎Sep 11, 2017

Quick question, are you installing on a virtual PC or a physical machine.

On both, you should have VT-X/AMD-v enabled in BIOS. For a virtual PC, this can be a problem.

I had the same error with the docker_machine_validator.exe because of this.

achaube · ‎Sep 12, 2017

Hello ,

I am trying to install it on physical machine .I went into the BIOS Setup and check the setting for virtualization it was enabled .

1.

2.

Thanks For Replying

Kind Regards ,

Amar.

wvangeem · ‎Sep 12, 2017

Hi, seems to be ok, although this depends on your hardware of course

Virtualization needs to be enabled, to be able to run the virtual docker server.

For me it was the reason the docker_validator.exe failed, because I was running it on a VMWare Virtual PC on ESX.

Check also this post: Re: Thingworx Analytics Installation Issue

error while installing Docker for Thingworx analytics server

error while installing Docker for Thingworx analytics server