failure in connecting with thing Worx server

[IB_10079737]

Hi everyone, I have purchased 25 licenses of thing work software, now I have successfully installed Thing Worx foundation 9.2 on one PC ,which will act as a server and if the I P are accessible over the network, then thing Worx can be accessed using URL : http://ip:port/Thingworx/Composer/index.html

but I am not able to connect with the above URL, Its Showing 404 Error in other system.

please give step by step procedure how to access thing Worx through server in other system using URL.

do I need to download any software in other system ? 

please help me out with this issue.

[VladimirN]

Here are some helpful resources for you:

• Article - "What settings are required to access thingworx on server remotely?": https://www.ptc.com/en/support/article/CS219648
• "ThingWorx Remote Access Extension": https://support.ptc.com/help/thingworx/platform/r9/en/index.html#page/ThingWorx/Help/Extensibility/RemoteAccess.html#

[Mukul · Accepted solution]

From other systems just check if the IP and port are reachable using the telnet IP port command. if the IP is reachable then most likely it would be the port, you need to add a proper inbound/outbound rule(for ThingWorx port) in the firewall to allow access to that port. No additional software is required on the client machines. 

[IB_10079737]

To add a proper inbound/outbound rule(for ThingWorx port) in the firewall to allow access to that port, what are steps the I need to follow ?, can you please  guide me in detail ?

[Mukul]

Go to firewall settings in the machine where the ThingWorx server is installed. Create a new inbound rule for the port on which the server is running. You can find more detailed steps on the web (how to create an inbound/outbound rule) . Once you create that rule, please check to do "telnet ip port" from the client machine to check if the port is allowed or not.