Hi Sandra, have you check the browser's developer console for more detail or may be the ApplicationLog from ThingWorx? Was this working when you first created the instance?
Could you access to Google map seperately from your browser?
For some Chinese customers, it may not be accessible for Google Map.
Baidu map will be used instead in such case.
Hi Xinyan, I get google map widget from mashup -> widgets-> category (filter)-> key in google map, to get goole map widget.
Sorry if i was not clear enough in my last response, I meant the web browser's own developer console for e.g. if you'd press F12 in chrome you should be able to view this console and then you will have to refresh the page once. Please check if there are any errors/warnings there.