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not able to connect to thingworx

VP_8991104
11-Garnet

not able to connect to thingworx

We got a popup saying - "Unable to execute service SpotlightSearch on SearchFunctions : Unable to get search entries: [2,006] Unknown error occurred. Contact the administrator if this re-occurs.". When we tried to clear storage space in server, we lost connection with thingworx.

 

Database log:

[T: http-nio-8080-exec-21] Unexpected exception while trying to get all avatars from the database.

Application log:

[T: FileTransfer-5] Error removing job reservation or removing job from database. 

[L: ERROR] [O: c.t.s.s.f.e.FileCopyTask] [I: ] [U: ] [S: ] [P: ] [T: FileTransfer-6] Error occurred during transfer.

1 ACCEPTED SOLUTION

Accepted Solutions

Postgress DB connection were disabled. Once it is enabled thingworx started working.

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2 REPLIES 2

Read the following articles: 

 

A similar topic was previously - "Issue on Thingworx Composer": https://community.ptc.com/t5/ThingWorx-Developers/Issue-on-Thingworx-Composer/td-p/510468 

Postgress DB connection were disabled. Once it is enabled thingworx started working.

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