platform timeout settings

[maquet]

Hello,

let me start my first questions here.

Hopefully not to stupid from a newbie.

Is it possible to configure our platform that a user will not be logged out after a while if a remote session is active?

Sometimes I´m working a while in a remote session with the Desktop Viewer and when I´m jumping back to the platform I´m logged out.

I´ve tried to change the "Access session timeout" setting but I have only read access there.

Thank you for your help!

Torsten

[mredel]

Hi Torsten

As you are a ODC hosted Customer I believe the platform settings are changed via hosting team only. Please submit ticket to the Axeda Support.

Hth

Maciej

[rthompson1]

It is a good question.  I have had the same experience of working in a desktop sharing session and then finding the main UI has logged out.

The user activity timeout is a system wide parameter.  A change in the time can be requested by opening a ticket with support.

We actually do some tricks to keep the child window containing the remote access applet from timing out during a session. So this is separate from the user activity timeout.

It seems the only solution is to request a longer timeout if you don't mind also making the same change for all users.

[wardb]

Any idea where to find this parameter? I have an on-prem deployment so looking to make this change myself.

[CarlesColl]

Subsystems > UserManagementSubsystem > Configuration > Idle Timeout Session

You will need to restart tomcat in order to take it effect

[chichen]

Is it possible to set different timeout for different organization? Thanks.

[CarlesColl]

Not as standard, I don't know if with a custom authenticator it can be done.