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thingworx administrator password forgot

pagrawal-2
2-Explorer
2-Explorer
‎Nov 08, 2017 08:20 AM
‎Nov 08, 2017 08:20 AM

thingworx administrator password forgot

Hi,

I do have TWx 8.

I am logging with Administrator User and I set its password as admin.

I wa sable to login.

But suddenly somehow it is not allowing me.

I am getting this in logs:

2017-11-08 17:49:27.212+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-1] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 17:49:27.258+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-1] Authentication failed: Please make sure the credentials are correct.

2017-11-08 17:49:33.997+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-4] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 17:49:34.000+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-4] Authentication failed: Please make sure the credentials are correct.

2017-11-08 17:49:40.979+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-6] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 17:49:40.980+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-6] Authentication failed: Please make sure the credentials are correct.

2017-11-08 17:49:53.137+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-10] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 17:49:53.138+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-10] Authentication failed: Please make sure the credentials are correct.

2017-11-08 17:50:07.416+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-2] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 17:50:07.417+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-2] Authentication failed: Please make sure the credentials are correct.

2017-11-08 17:50:27.181+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-3] Authentication failed: Please make sure the credentials are correct.

2017-11-08 17:50:36.761+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-9] Authentication failed: Please make sure the credentials are correct.

2017-11-08 17:50:42.831+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-5] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 17:50:42.834+0530 [L: WARN] [O: S.c.t.s.u.User] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-5] User: Administrator was LOCKED by service call

2017-11-08 17:50:42.834+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-5] User LOCKED after 6 login attempts for [user = Administrator] within 5 minutes

2017-11-08 17:50:42.835+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-5] Authentication failed: Please make sure the credentials are correct.

2017-11-08 17:51:02.390+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-1] Authentication failed: Please make sure the credentials are correct.

2017-11-08 17:51:11.423+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-4] Authentication failed: Please make sure the credentials are correct.

2017-11-08 17:51:37.917+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-7] Authentication failed: Please make sure the credentials are correct.

2017-11-08 17:52:02.713+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-2] Authentication failed: Please make sure the credentials are correct.

2017-11-08 17:52:14.955+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-9] Authentication failed: Please make sure the credentials are correct.

2017-11-08 17:52:45.225+0530 [L: INFO] [O: S.c.t.s.a.s.SSOContext] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] SSOContext created...

2017-11-08 17:52:47.815+0530 [L: INFO] [O: S.c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ThingworxSSOAuthenticator disabled

2017-11-08 17:53:18.634+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-10] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 17:53:18.644+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-10] Authentication failed: Please make sure the credentials are correct.

2017-11-08 17:54:00.289+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-3] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 17:54:00.290+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-3] Authentication failed: Please make sure the credentials are correct.

2017-11-08 17:55:21.081+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-6] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 17:55:21.083+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-6] Authentication failed: Please make sure the credentials are correct.

2017-11-08 17:55:35.274+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-8] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 17:55:35.275+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-8] Authentication failed: Please make sure the credentials are correct.

2017-11-08 17:58:22.702+0530 [L: INFO] [O: S.c.t.s.a.s.SSOContext] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] SSOContext created...

2017-11-08 17:58:25.042+0530 [L: INFO] [O: S.c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ThingworxSSOAuthenticator disabled

2017-11-08 17:59:26.629+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-2] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 17:59:26.642+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-2] Authentication failed: Please make sure the credentials are correct.

2017-11-08 18:00:56.847+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-3] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 18:00:56.848+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-3] Authentication failed: Please make sure the credentials are correct.

2017-11-08 18:01:21.152+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-4] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 18:01:21.154+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-4] Authentication failed: Please make sure the credentials are correct.

2017-11-08 18:03:08.209+0530 [L: INFO] [O: S.c.t.s.a.s.SSOContext] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] SSOContext created...

2017-11-08 18:03:11.202+0530 [L: INFO] [O: S.c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ThingworxSSOAuthenticator disabled

2017-11-08 18:03:41.696+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-4] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 18:03:41.709+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-4] Authentication failed: Please make sure the credentials are correct.

2017-11-08 18:03:46.511+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-5] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 18:03:46.513+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-5] Authentication failed: Please make sure the credentials are correct.

2017-11-08 18:10:36.822+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-7] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 18:10:36.823+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-7] Authentication failed: Please make sure the credentials are correct.

2017-11-08 18:10:50.467+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-8] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 18:10:50.469+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-8] Authentication failed: Please make sure the credentials are correct.

2017-11-08 18:11:23.361+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-9] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 18:11:23.363+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-9] Authentication failed: Please make sure the credentials are correct.

2017-11-08 18:11:48.821+0530 [L: INFO] [O: S.c.t.s.a.s.SSOContext] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] SSOContext created...

2017-11-08 18:11:51.724+0530 [L: INFO] [O: S.c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ThingworxSSOAuthenticator disabled

2017-11-08 18:13:33.259+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-2] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 18:13:33.275+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-2] Authentication failed: Please make sure the credentials are correct.

2017-11-08 18:13:40.660+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-4] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 18:13:40.663+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-4] Authentication failed: Please make sure the credentials are correct.

2017-11-08 18:15:46.459+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-6] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 18:15:46.460+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-6] Authentication failed: Please make sure the credentials are correct.

2017-11-08 18:45:01.589+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-8] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 18:45:01.590+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-8] Authentication failed: Please make sure the credentials are correct.

2017-11-08 18:45:07.059+0530 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-9] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password

2017-11-08 18:45:07.060+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-9] Authentication failed: Please make sure the credentials are correct.

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6 REPLIES 6
smanley
14-Alexandrite
14-Alexandrite
(To:pagrawal-2)
‎Nov 08, 2017 08:30 AM
‎Nov 08, 2017 08:30 AM

Hi Prashant,

Did you import any entities recently. If you imported an entity package that included the Administrator user entity, the password will be overwritten.

-Saeed

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pagrawal-2
2-Explorer
2-Explorer
(To:smanley)
‎Nov 08, 2017 08:32 AM
‎Nov 08, 2017 08:32 AM

hey,

yeah I did that.

I got some project related entities from my friend.

And I imported them.

What the password will be then???

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smanley
14-Alexandrite
14-Alexandrite
(To:pagrawal-2)
‎Nov 08, 2017 08:39 AM
‎Nov 08, 2017 08:39 AM

If the person who sent you the password customized the Administrator user, only they can give you the current password. There is one more possible way to modify the password. If you have an application key with Administrator privileges, then you can update the password through the REST API. Are there any known Admin Application Keys?

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pagrawal-2
2-Explorer
2-Explorer
(To:smanley)
‎Nov 08, 2017 08:51 AM
‎Nov 08, 2017 08:51 AM

No I dont have any appkey as of now.

Because I just set it up for starting the development.

I will ask my friend.

And Saeed Thanks for helping me out.

Hey Can I have your mailid if any case I will need for urgency.(If it is ok then only).

Well but Thanks alot.

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posipova
20-Turquoise
20-Turquoise
(To:pagrawal-2)
‎Nov 08, 2017 12:44 PM
‎Nov 08, 2017 12:44 PM

was it a postgresql database? if so, you may try changing the password within the database.

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Aleksandar
10-Marble
10-Marble
(To:smanley)
‎Dec 04, 2018 03:11 AM
‎Dec 04, 2018 03:11 AM

Thank you, you solved my problem.

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