uninstall/install of trial Thingworx Analytics Server

[user12345]

I followed the instructions to uninstall Thingworx Analytics Server and then on the new install I get the following error:

There has been an error.

Unknown error while running/default/json_utils-configfile=/results-ms_report.json - property=version.

Any ideas how to fix this?

Thanks

[zyuan1 · Accepted solution]

Seems like the problem described in this article: https://www.ptc.com/en/support/article?n=CS288520&source=Case%20Viewer