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Thingworx SCM - New Instruction for Instruction-Based Pacakges (For Axeda Agents)

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Thingworx SCM - New Instruction for Instruction-Based Pacakges (For Axeda Agents)

When updating Axeda agents, some agents such as Connector agent v6.9.3 require the token be cleared after an agent upgrade.  If the token is not cleared, the server rejects the connection when the asset tries to reconnect to the server.  The currently available instructions are download, execute, restart, and upload.  It does not include ClearToken to clear the token of the asset thing.  Without the option to add ClearToken in the instructions, after an agent upgrade, the token of each asset that was upgraded needs to be cleared manually one-by-one.  This means we can't really schedule deployments, as we would have to clear the token of those asset things separately.  It defeats the purpose of scheduling deployments.  I'd like to be able to set it and forget it.  If possible, I'd also like to receive package status email notification like on Axeda.

 

https://support.ptc.com/help/thingworx_hc/thingworx_utilities_8_hc/en/index.html#page/ThingWorx_Util...

 

1 Comment
olivierlp
Community Manager
Status changed to: No Plans to Implement

This is an odd example which contradicts the normal operation of the agent and upgrade process. Upgrading an agent should not impact the token. We suspect the upgrade package you are deploying contains some outdated or default files that are causing the problem.