User names should be case insensitive and no duplicate users created when using ActiveDirectory

[TomDecock]

When Thingworx is configured to use ActiveDirectory, users can authenticate with username that is case insensitive in ActiveDirectory, but this currently created different users in Thingworx, e.g. I could login with username tomdecock, Tomdecock, TOMDECOCK or even ToMdEcOcK, but this would create 4 different Thingworx Users.  This leads to unwanted complexity when creating personalized Thingworx application experiences for users....

In Article - CS230846 I read that PTC considers this "Working as Designed", so I can only conclude that it is poorly designed then....  Personally I would consider this a serious bug - but hey, the article suggests to file an enhancement request so here it is.... I wonder why PTC does not even consider to file this enhancement request themselves ?

[bbeuckSIG]

100% agreed. It's also a question of licenses. It is obviously the customer's duty to consistently purge ambiguous user logins to not let them suck up 4 licenses at once (in given example).

[olivierlp]

PTC plans to address this as part of the product roadmap.

[cfpenteado]

@olivierlp  Do you have any further information on this? 

Duplicate usernames become a giant headache for Navigate. It makes it impossible to use the auto user creation feature effectively when dealing with named license groups. It also becomes a headache to migrate the users out of a system as the import fails due to duplicate users. This really needs to be addressed. 

[RachelMc]

@cfpenteado - We are actively aware of this from both internal and external users, and we are evaluating when we can do the work to address this.