cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Not able to view navigate app tiles in LandingPageAccessAppMashup

SOLVED
Highlighted
Regular Member

Not able to view navigate app tiles in LandingPageAccessAppMashup

I am using Thingworx 8.1.1 war file and acquired licenses for navigate and Twx (attached image of the licenses acquired in Licenses.jpeg).

I have two apps imported in Twx and which are viewable in Twx 8.0.1, but in Twx 8.1.1 on LandingPageAccessAppMashup I am not able to see any app tiles. I have added 'Administrator' to two navigate user groups available but still I am not able to view those apps.

In help document I found some information written regarding licensing as,

     "ThingWorx 8.1 and later requires that a instance-specific license activation ID is added to the platform-settings.json file that is located in the ThingworxPlatform folder. Multiple IDs must be separated by a comma. Activation IDs are provided in the entitlement letter or via the Manage Licenses section of the PTC Support Portal"

I have attached licenses I am able to see in Licensing Sub-system in attached image 'LicensingSubSystem.jpg'.

Anyone has any idea about what value we need to mention in platform-settings.json file? or how can we view those apps?

Thanks in advance,

Imran

 

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Not able to view navigate app tiles in LandingPageAccessAppMashup

Imran,

Have you verified that the version of Navigate is compatible with TWX 8.0.1? This would likely need deeper investigation so logging a TS case would be prudent.

~Bibek

View solution in original post

3 REPLIES 3

Re: Not able to view navigate app tiles in LandingPageAccessAppMashup

Imran,

Have you verified that the version of Navigate is compatible with TWX 8.0.1? This would likely need deeper investigation so logging a TS case would be prudent.

~Bibek

View solution in original post

Re: Not able to view navigate app tiles in LandingPageAccessAppMashup

Hi Bibek,

Thanks for the suggestion.

I checked my Twx version and license file, and they were having different versions.

The issue is resolved now; thanks.

Regards,

Imran

Re: Not able to view navigate app tiles in LandingPageAccessAppMashup

Thats great! Thank you Imran for confirming!