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Community Tip - Did you get called away in the middle of writing a post? Don't worry you can find your unfinished post later in the Drafts section of your profile page. X

Account Problem(sign up failure)

Joe555
1-Newbie

Account Problem(sign up failure)

Hi.

I tried to sign up by iOS app with iPad pro 10.5 inch.

Regarding the sign up phase, I couldn't complete registration of my email account with the message "Something's not right. Please try again" even verify code was correct.

 And I couldn't retry with my this email address because message "Email address already in use" and I also couldn't sign in. 

Could you reset my email address account in Vuforia Chalk?

1 REPLY 1
tmccombie
21-Topaz I
(To:Joe555)

hi @Joe555 

 

Please email us at chalk.now@ptc.com with you account information and we will get your account reset.

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