Chalk Browser App not working

AlexK · ‎Sep 28, 2021

Dear Support,

My co-worker and I cannot start a new session or connect to an existing session in the Web Browser App.

It only shows the loading icon, but nothing happens.

Could you please help me with this problem?

Best wishes,

Alex

ytella · ‎Oct 04, 2021

Hi Alex,

Could you please provide browser details like name and version? Chalk for Desktop is supported on Google Chrome and Microsoft Edge based on chromium (Beta). If you are using a supported browser and still have issues joining or starting a session, please share the console logs from the browser (Right-click on the browser -> Inspect -> click Console tab). Also, could you please confirm if you have host privileges to start a session?

AlexK · ‎Oct 12, 2021

Hi ytella,

There is a error notice in the console Logs, I think our Kaspersky antivirus is blocking the connection:

connect.vuforia.com/:1 GET https://gc.kes.v2.scr.kaspersky-labs.com/7EA5E9BB-55E1-4C31-9C21-4943DDFED2E4/main.js?attr=bW-qoVFH0zEXwEY67PhL0J46MFTTNO7LBWkMelP6AlVdqI0IF127Ow-eUtbFong9 net::ERR_BLOCKED_BY_RESPONSE.NotSameOriginAfterDefaultedToSameOriginByCoep 200

analytics.js:44 Refused to connect to 'https://stats.g.doubleclick.net/j/collect?t=dc&aip=1&_r=3&v=1&_v=j94&tid=UA-19064365-6&cid=268146974.1608216668&jid=691746464&gjid=1130660033&_gid=46585864.1634021969&_u=AACAAEAAAAAAAC~&z=91345118' because it violates the following Content Security Policy directive: "connect-src https://gc.kes.v2.scr.kaspersky-labs.com wss://gc.kes.v2.scr.kaspersky-labs.com 'self' *.look.vuforia.com wss://*.look.vuforia.com *.auth.us-west-2.amazoncognito.com wss://global.vss.twilio.com wss://sdkgw.us1.twilio.com/v1/VideoEvents https://vuforia-sandbox.zendesk.com/api/v2/requests https://vuforia.zendesk.com/api/v2/requests https://usageservice.dev.vuforia.com/ https://cognito-idp.us-west-2.amazonaws.com https://cognito-idp.us-east-2.amazonaws.com https://www.google-analytics.com".

wd @ analytics.js:44

pe @ analytics.js:43

oc @ analytics.js:44

Ea @ analytics.js:44

g.onreadystatechange @ analytics.js:43

XMLHttpRequest.send (async)

wd @ analytics.js:44

pe @ analytics.js:43

Sa @ analytics.js:48

Ha.D @ analytics.js:46

pc.send @ analytics.js:81

X.b.<computed> @ analytics.js:61

Z.v @ analytics.js:98

Z.D @ analytics.js:97

N.N @ analytics.js:100

rc @ analytics.js:91

z @ analytics.js:91

(anonymous) @ analytics.js:100

application-view-1b20c4b0.js:325 Wasm binary file is loaded.

DaltonPlayerComponent.js:1675 Refused to create a worker from 'https://connect.vuforia.com/node_modules/@ptc/dalton-player-webcomponent/WASM/DaltonPlayerComponent.worker.js' because it violates the following Content Security Policy directive: "child-src https://gc.kes.v2.scr.kaspersky-labs.com wss://gc.kes.v2.scr.kaspersky-labs.com". Note that 'worker-src' was not explicitly set, so 'child-src' is used as a fallback.

allocateUnusedWorker @ DaltonPlayerComponent.js:1675

initMainThreadBlock @ DaltonPlayerComponent.js:1471

(anonymous) @ DaltonPlayerComponent.js:11067

DaltonPlayerComponent.js:1675 Uncaught DOMException: Failed to construct 'Worker': Access to the script at 'https://connect.vuforia.com/node_modules/@ptc/dalton-player-webcomponent/WASM/DaltonPlayerComponent.worker.js' is denied by the document's Content Security Policy.

at Object.allocateUnusedWorker (https://connect.vuforia.com/node_modules/@ptc/dalton-player-webcomponent/WASM/DaltonPlayerComponent.js:1675:30)

at Object.initMainThreadBlock (https://connect.vuforia.com/node_modules/@ptc/dalton-player-webcomponent/WASM/DaltonPlayerComponent.js:1471:12)

at https://connect.vuforia.com/node_modules/@ptc/dalton-player-webcomponent/WASM/DaltonPlayerComponent.js:11067:38

allocateUnusedWorker @ DaltonPlayerComponent.js:1675

initMainThreadBlock @ DaltonPlayerComponent.js:1471

(anonymous) @ DaltonPlayerComponent.js:11067

I will check with our IT department what we can do to solve this issue and report back.

Thanks and best wishes,