Chalk "Pause" Feature

[dmforbes]

Using an Iphone to Desktop App for a demo, Pausing the image on the desktop app, while the Iphone is moving around.  I can draw a circle on a area, however, when I press the play button, the AR circle moves, and the Iphone and Desktop AR locations do not line up. 

has any one else experienced this, and is there reason for it happening?

[tmccombie]

hi @dmforbes 

What iPhone was being used in this session? I tried locally and experienced a slight drift on one annotation but it was nothing like in your screenshots. Does this happen every time you pause and draw an annotation?

[dmforbes]

I have an Iphone X.  my cellular was turned off so only on wifi.

The image on the iphone was correct, the image on the Desktop was the one off.

It is repeatable, when I pause, lay the phone down, draw, pick phone up, play.

IF i pause, draw and play, and never move the phone from the area of interest, it worked.

[Suraj_Patil]

it also depends on light effects in environment where you are using chalk.

if there is darker area , you may face this issue. If light conditions are good chalk works fine. its my experience.

[dmforbes]

is there any update on this, or is this closed with no resolution?

[tmccombie]

@dmforbes 

We have seen this very randomly and have an open ticket interally to investigate it further. No root cause has been identified yet.