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I can't add more users even if registered users are 26. Why did my license already use 50 users?

AC_8918918
6-Contributor
6-Contributor
‎Oct 18, 2020 09:48 PM
‎Oct 18, 2020 09:48 PM

I can't add more users even if registered users are 26. Why did my license already use 50 users?

I purchased Vuforia chalk "SAS-56303-F" and registered 26 users. When customer try to add more user, it comes error message such as " There is no more seat".

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2 REPLIES 2
tmccombie
21-Topaz I
21-Topaz I
(To:AC_8918918)
‎Oct 19, 2020 12:55 PM
‎Oct 19, 2020 12:55 PM

hi @AC_8918918 

Can you PM me the email of the administrator for this account? I can take a look. 

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AC_8918918
6-Contributor
6-Contributor
(To:tmccombie)
‎Oct 20, 2020 12:08 AM
‎Oct 20, 2020 12:08 AM

Hello,

I sent PM and please check message~

Best regards,
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