cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - You can subscribe to a forum, label or individual post and receive email notifications when someone posts a new topic or reply. Learn more! X

Issues with login

Sally
2-Guest

Issues with login

Hi,

I have issues at login. I'm the primary admin and can assess the admin center without issues.

When I try to login in the app I get the error message: "Something's not right. Please try again. Invalid email address". I've tried to reset my password, which was successfull but I still can't log in.

Could you please check?

 

Thank you.

3 REPLIES 3
tmccombie
21-Topaz I
(To:Sally)

Hi @Sally 

Can you PM me the email address you are using for your Chalk account so that we can check internally? 

 

Thanks!

Hello,

in the meantime I've figured out, that it is working when I switch off the WLAN. So there is something in the company settings that prevents the logon in WLAN.

It is working fine with mobile connection. I guess this is supposed to be that way?

Or can you give me a hint on what I need to check in WLAN settings?

 

Thank you.

tmccombie
21-Topaz I
(To:Sally)

See this community post for connectivity requirements & suggested settings: https://community.ptc.com/t5/Vuforia-Chalk/Firewall-Settings/m-p/627123#M118

Top Tags