Join Session

[pjahn]

In Vuforia Chalk on iOS there is a "Join Session" button in the "My Contacts" section. Can anyone tell me how to use this? A 9-digit code is required and I am asking myself how to create/initiate such a session. We are using Vuforia Chalk for Business (as a PTC partner). Thanks for your help.

[AllanThompson · Accepted solution]

Hi @pjahn,

Dan Hitomi from PTC showed me this at LiveWorx this year.  The ability to join a session has been built into the app, but the ability to create the session is not in the publicly available version of the app yet .

That being said, there's an update due this week according to the PTC product calendar, so fingers crossed for a public release then.

Cheers,

Allan

[geva]

This "Join Session" option will allow anyone with a Chalk compatible device to download Chalk from the relevant app store, and get connected to a Chalk support session without the need to have an account, authenticate, have a contract with PTC.  It is intended for 1-to-many support scenarios where a few support agents/technicians could be communicating with all sorts of remote support requesters.

Once available, the enterprise support user will have an option to start a remote support session by generating this code - which they then communicate to the remote party.