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Joining Chalk Session w RealWear receive Error - Your request did not make it through your Network

KS_9005858
2-Guest
2-Guest
‎Jul 06, 2021 11:40 AM
‎Jul 06, 2021 11:40 AM

Joining Chalk Session w RealWear receive Error - Your request did not make it through your Network

With a newer RealWear Headset -with the latest firmware and chalk App 4.2 receive the Error "Your request did not make it through your Network. Please try again." Initiated app from IPAD also using V4.2 and can view on Desktop chalk webpage.  Used the same network connection for realwear, also used seperate network connections using hotspot, and work's on site network to try and trouble shoot. 

I did use your twillio app to test the network and it passes.

 

Thanks in advance!

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ytella
17-Peridot
17-Peridot
(To:KS_9005858)
‎Aug 04, 2021 02:20 PM
‎Aug 04, 2021 02:20 PM

Hi KS_9005857,

 

We see that your account was set in a limited state. We have provided proper permissions for your account now. Could you please test it and let us know if you can join the chalk session via RealWear device.

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