cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - Need to share some code when posting a question or reply? Make sure to use the "Insert code sample" menu option. Learn more! X

Loss of connection during the calls

oparfon
14-Alexandrite

Loss of connection during the calls

The users of Chalk experienced connection losses a lot of times during the calls (also with Low Bandwidth mode). Could you please provide the information about the resolution of this issue?

 

PS: Ports are opened, Low bandwidth mode is enabled.

 

Best Regards

4 REPLIES 4
tmccombie
21-Topaz I
(To:oparfon)

What devices are being used for these Chalk calls? Do the users receive any error/warning message before the call is dropped?

oparfon
14-Alexandrite
(To:tmccombie)

The device for the calls was  I pad gen7. The user doesn't capture any specific messages during the diconnection.

tmccombie
21-Topaz I
(To:oparfon)

What kind of network connection is being used? Do these users have a stable connection? Do the users see anything like "poor connectivity" during their Chalk call? 

oparfon
14-Alexandrite
(To:tmccombie)

In the attachement we have some information regarding the connection.

Top Tags