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Loss of connection during the calls

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Granite

Loss of connection during the calls

The users of Chalk experienced connection losses a lot of times during the calls (also with Low Bandwidth mode). Could you please provide the information about the resolution of this issue?

 

PS: Ports are opened, Low bandwidth mode is enabled.

 

Best Regards

4 REPLIES 4
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Re: Loss of connection during the calls

What devices are being used for these Chalk calls? Do the users receive any error/warning message before the call is dropped?

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Re: Loss of connection during the calls

The device for the calls was  I pad gen7. The user doesn't capture any specific messages during the diconnection.

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Re: Loss of connection during the calls

What kind of network connection is being used? Do these users have a stable connection? Do the users see anything like "poor connectivity" during their Chalk call? 

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Re: Loss of connection during the calls

In the attachement we have some information regarding the connection.

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