Receiving Call Not Showing up in Receiver's Chalk App

[joleary4]

 As Admin I have a contact that is Activated and has the app but when I call them it rings on my end but not on their end.  Nothing appears to be happening on the call receiver iphone.  I am calling from an ipad.  It doesn't matter if we're using an ipad to call an iphone does it? 

[AllanThompson]

You didn't say what the receiver's device was, but I would check to ensure that notification are enabled for the Chalk app on the receiver's device.  If notifications are disabled, then you won't see anything.

[joleary4]

Thank you Alan, I appreciate the tip and that is a good one.  In this case, it ended up being a case where our user registered as an individual account instead of a business account via my invite to him a part of our company directory.  Dan Hitomi from PTC helped me out.  Thanks again!

John

[AllanThompson]

No problems.  We had that issue with one of our users who said "no" to the message about notifications when they first ran the app.  Glad you got it sorted.