Hi @joleary4 -- could you email us the following information and we'll see if we can verify + isolate the issue you experienced. We've periodically heard of issues connecting - but it's been hard to track down, so this may help us diagnose and troubleshoot the cause of this issue.
User ID of the initiating person (e.g., email@example.com)
Date and approximate time
You can send me an email direct at firstname.lastname@example.org